Customer Focus Expert

. Process a variety of inbound and outbound work items concurrently across phone, chat, email, and MMS channels across multiple business units .

Posted 9/25/2026full-timeRemote • United StatesJuniorMid-Level💰 $15 per hourWebsite

Key responsibilities & impact

Process a variety of inbound and outbound work items concurrently across phone, chat, email, and MMS channels across multiple business units
Provide top-notch customer service in a fast-paced, multifaceted environment by recommending frame styles and placing and servicing orders
Consult customers on the best value for their glasses purchases
Verify glasses prescriptions by processing inbound faxes from customers and eye care providers
Contact eye care providers to acquire prescriptions for customers
Perform other duties as assigned by leadership

What you’ll need

2-3 years minimum customer service experience
Inbound sales and Contact Center experience a plus!
A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
Reliable internet connection with speeds of 20 Mbps download and 10 Mbps upload, or better
Computer literacy skills with the ability to type at least 40 wpm
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven and solution-oriented mentality
Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah

Comp & perks

Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews
A safe, respectful, and inclusive work environment
Amazing medical, dental, and vision coverage
401(k) match
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses
Potential eligibility to enroll in medical, dental, vision, 401(k), and other benefits if the work schedule meets minimum Company requirements