Customer Success Advocate

1-800 CONTACTS

. Handle inbound sales and service calls; no cold calling required .

Posted 10/14/2026full-timeRemote • United StatesJuniorMid-Level💰 $15 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and inbound sales skills, with a focus on delivering exceptional service and achieving performance metrics. Possesses a goal-oriented mindset and the ability to engage effectively with customers in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceInbound Sales ExperiencePerformance Metrics AchievementComputer Literacy SkillsPositive Solution-Oriented Mentality

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceInbound SalesTyping Speed of 40 WPMPerformance Metrics Management

Soft Skills

Friendly PersonalityProactive EngagementProblem SolvingReliability

Tools & Technologies

Contact Center Software

Industry Keywords

Customer EngagementConfidentialityRemote WorkAttendance Requirements

About the role

Key responsibilities & impact

Handle inbound sales and service calls; no cold calling required
Offer thoughtful advice to help customers get the most value from contact lens purchases
Engage proactively with managers and teammates through one-on-ones, team meetings, and chats
Deliver exceptional customer service in a fast-paced, ever-changing environment
Identify and resolve customer issues quickly and make decisions in the moment
Maintain high performance metrics, including revenue per call, quality, availability, and dependability
Represent the company’s Big Hearted, Unconventional, Tenacious, and Better Together values

Requirements

What you’ll need

2-3 years minimum customer service experience
Inbound sales and Contact Center experience a plus!
A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
Computer literacy skills with the ability to type at least 40 wpm
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven and solution-oriented mentality
Must reside (permanent residence) in approved locations: North Carolina, Texas, Florida and Utah
100% attendance is mandatory during the 4-week training
Availability for afternoon/evening shifts and 1 required weekend shift each week

Benefits

Comp & perks

Monthly performance bonuses for those who qualify
Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews
A safe, respectful, and inclusive work environment
Amazing medical, dental, and vision coverage
401(k) match
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses
Bonus potential up to $6/hour