Customer Success Advocate

1-800 CONTACTS

. Handle inbound sales and service calls; no cold calling required .

Posted 9/17/2026full-timeRemote • North Carolina • United StatesJuniorMid-Level💰 $15 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on inbound sales and effective communication. Capable of maintaining performance metrics while delivering exceptional service in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceInbound Sales ExperiencePerformance Metrics ManagementComputer Literacy SkillsGoal-Getter Mentality

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Inbound SalesContact Center ExperienceTyping Speed of 40 WPMPerformance MetricsProblem Resolution

Soft Skills

Positive AttitudeSolution-Oriented MentalityFriendly PersonalityEngagement SkillsProactive Communication

Tools & Technologies

Reliable Internet Connection

Industry Keywords

Customer ServiceSales CallsConfidentialityTeam CollaborationAvailability for Shifts

About the role

Key responsibilities & impact

Handle inbound sales and service calls; no cold calling required
Offer thoughtful advice to help customers get the most value from contact lens purchases
Engage proactively with managers and teams through one-on-ones, team meetings, and chats
Deliver exceptional customer service in a fast-paced, changing environment
Identify and resolve customer issues quickly and make decisions in the moment
Maintain performance metrics including revenue per call, quality, availability, and dependability
Represent the company's Big Hearted, Unconventional, Tenacious, and Better Together values in every call, chat, and interaction

Requirements

What you’ll need

2-3 years minimum customer service experience
Inbound sales and Contact Center experience a plus!
A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
Reliable internet connection with speeds of 20 mbps download and 10 mbps upload, or better
Computer literacy skills with the ability to type at least 40 wpm
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Positive, driven and solution-oriented mentality
Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah
Availability for afternoon/evening shifts, including one required weekend shift each week
Full-time availability of 40 hours/week
Mandatory 100% attendance during the 3-week training period, Monday-Friday, 10 AM-5 PM MST

Benefits

Comp & perks

$15/hour + bonus potential up to $6/hour
Monthly performance bonuses for those who qualify
Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews
A safe, respectful, and inclusive work environment
Amazing medical, dental, and vision coverage
401(k) match
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses
Remote work from approved states