Digital Sales and Service Representative

1-800 CONTACTS

. Manage up to 3 concurrent incoming customer chats via the NICE CXOne platform, totaling roughly 60 chats per 8-hour shift .

Posted 10/26/2026full-timeRemote • United StatesJuniorMid-Level💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to manage multiple chats and emails efficiently while maintaining performance metrics. Exhibits a solution-oriented mindset and effective communication skills to enhance customer experiences.

Highest-signal resume keywords

Customer Service ExperienceNICE CXOne PlatformTyping Skills (40 WPM)Problem ResolutionMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceTyping SkillsTechnical ProficiencyPerformance Metrics ManagementProblem Solving

Soft Skills

Positive MindsetDriven AttitudeSolution-Oriented ApproachCommunication SkillsAbility to Prioritize

Tools & Technologies

NICE CXOne

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Customer ChatsContact Lens SalesConfidentialityAfternoon/Evening ShiftsWeekend Availability

About the role

Key responsibilities & impact

Manage up to 3 concurrent incoming customer chats via the NICE CXOne platform, totaling roughly 60 chats per 8-hour shift
Consult customers on the best value for contact lens purchases through sales interactions
Reply to incoming customer emails or MMS as business needs require
Communicate proactively with managers and team members through one-on-one meetings, team meetings, and team chats
Request prescriptions by phone from eye care providers as needed
Provide world-class customer service in a fast-paced environment
Identify and resolve problems to create positive customer experiences
Maintain performance metrics including revenue per chat, quality, availability, and timeliness
Follow company policies and procedures
Live the company values
Perform other duties assigned by leadership

Requirements

What you’ll need

High school diploma (or GED equivalent)
2-3 years minimum customer service experience
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection with at least 20 Mbps download and 10 Mbps upload speeds
A private, dedicated workplace free from interruption or distraction that promotes confidentiality
Ability to multitask and prioritize
Positive, driven, and solution-oriented mindset
Ability to work scheduled afternoon/evening shifts
Required to work a Saturday or Sunday shift each week
Must reside in an approved hiring state

Benefits

Comp & perks

Monthly performance bonuses for those who qualify (up to $6 per hour)
Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews
A safe, respectful, and inclusive work environment
Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses
Full-time, part-time, or limited split shifts available
Remote work from approved states