Digital Sales and Service Representative

1-800 CONTACTS

. Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more .

Posted 9/15/2026full-timeRemote • North Carolina • United StatesJuniorMid-Level💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage multiple chats and emails concurrently while maintaining performance metrics. Proficient in using the NICE CXOne platform and possesses excellent typing skills, ensuring effective communication and problem resolution.

Highest-signal resume keywords

Customer Service ExperienceChat Sales ExperienceNICE CXOne ProficiencyTyping Skills (40 WPM)Multitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceChat SalesTyping SkillsTechnical ProficiencyPerformance Metrics Management

Soft Skills

Positive MindsetSolution-OrientedReliabilityTime Management

Tools & Technologies

NICE CXOne

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Contact CenterCustomer EngagementPrescription RequestsVirtual Work EnvironmentConfidentiality

About the role

Key responsibilities & impact

Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more
Consult customers on the best value for their contact lens purchases through sales interactions
Reply to incoming emails or MMS from customers as business needs require
Communicate and engage with managers and team members through one-on-one meetings, team meetings, and team chats in a virtual work environment
Request prescriptions by phone from eye care providers as needed
Provide world-class customer service in a fast-paced, dynamic environment
Identify and resolve problems to create a positive customer experience
Maintain performance metrics including revenue per chat, quality, availability, and timeliness
Abide by company policies and procedures
Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
Perform other duties as assigned by leadership

Requirements

What you’ll need

High school diploma (or GED equivalent)
2-3 years minimum customer service experience
Chat sales and Contact Center experience a plus!
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Ability to multitask and prioritize at the same time
Positive, driven and solution-oriented mindset
Ability to show up to work on time and work your scheduled shift
Must reside permanently in an approved hiring state: North Carolina, Texas, or Utah
Required weekend shift, with Saturday preferred
100% attendance is mandatory during three-week training
Ability to work afternoon/evening shifts

Benefits

Comp & perks

Monthly performance bonuses for those who qualify (up to $6 per hour)
Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews
A safe, respectful, and inclusive work environment
Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses