Digital Sales and Service Representative

1-800 CONTACTS

. Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more .

Posted 9/24/2026full-timeRemote • United StatesJuniorMid-Level💰 $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with the ability to manage multiple chats and emails concurrently while maintaining performance metrics. Proficient in using the NICE CXOne platform and committed to providing a positive customer experience in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceChat SalesNICE CXOne PlatformTyping Skills (40 WPM)Multitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceChat SalesTyping SkillsTechnical ProficiencyPerformance Metrics Maintenance

Soft Skills

Positive MindsetSolution-OrientedReliabilityCommunication SkillsTeam Collaboration

Tools & Technologies

NICE CXOne

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Contact CenterCustomer ExperiencePerformance MetricsConfidentialityWorkplace Dedication

About the role

Key responsibilities & impact

Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform, totaling roughly 40 chats per 8-hour shift or more
Consult customers on the best value for their contact lens purchases through sales interactions
Reply to incoming customer emails or MMS as business needs require
Communicate proactively with managers and team members through one-on-one meetings, team meetings, and team chats in a virtual work environment
Request prescriptions by phone from eye care providers as needed
Provide world-class customer service in a fast-paced, dynamic environment
Identify and resolve problems to create a positive customer experience
Maintain performance metrics including revenue per chat, quality, availability, and timeliness
Abide by company policies and procedures
Live the company values: Big Hearted, Unconventional, Tenacious, Better Together
Perform other duties as assigned by leadership

Requirements

What you’ll need

High school diploma (or GED equivalent)
2-3 years minimum customer service experience
Chat sales and Contact Center experience a plus!
Great typing skills (at least 40 words per minute) and technical proficiency
Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
Ability to multitask and prioritize at the same time
Positive, driven and solution-oriented mindset
Ability to show up to work on time and work your scheduled shift
Must reside permanently in an approved hiring state: North Carolina, Texas, or Utah
100% attendance is mandatory during the three-week training period
Required weekend shift (Saturday preferred)

Benefits

Comp & perks

Monthly performance bonuses for those who qualify (up to $6 per hour)
Ownership of your development with support from leaders dedicated to fostering growth
Bi-annual performance reviews
A safe, respectful, and inclusive work environment
Amazing medical, dental, and vision coverage
401(k) match
Free eye exams for your immediate family and dependents
Deep discounts on contact lenses, glasses lenses and glasses frames
Tuition reimbursement for eligible courses
Potential eligibility for medical, dental, vision, 401(k), and other benefits if the work schedule meets minimum Company requirements