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1-800 CONTACTS

Helpdesk Associate II

1-800 CONTACTS

. Provide Level 2 support for Windows 11, macOS, iOS, and Android.

Posted 11/9/2026full-timeDraper • Utah • United StatesMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in providing Level 2 IT support for Windows 11, macOS, iOS, and Android, with a strong focus on Microsoft Intune administration, endpoint security, and troubleshooting. Capable of mentoring junior technicians while maintaining compliance and improving processes through analytical problem-solving.

Highest-signal resume keywords
Microsoft Intune AdministrationWindows 11 SupportMicrosoft 365 SupportTCP/IP TroubleshootingEndpoint Security

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Windows 11MacOSIOSAndroidMicrosoft IntuneMicrosoft 365TCP/IPDHCPDNSVPN
Soft Skills
Analytical SkillsTroubleshooting SkillsWritten CommunicationVerbal CommunicationMentoring
Tools & Technologies
Microsoft TeamsMicrosoft Teams RoomsOneDriveOffice ApplicationsNOC Functions
Certifications & Qualifications
Microsoft CertificationCompTIA A+CompTIA Network+CompTIA Security+
Industry Keywords
Endpoint ManagementDevice ComplianceTechnical DocumentationIncident EscalationHardware Troubleshooting

Tech Stack

Tools & technologies
AndroidDNSiOSMacOSTCP/IP

About the role

Key responsibilities & impact
  • Provide Level 2 support for Windows 11, macOS, iOS, and Android.
  • Serve as an escalation point and technical resource for Level 1 technicians.
  • Administer Microsoft Intune, including compliance, configuration, security, and application policies.
  • Build, test, deploy, and troubleshoot Intune policies and device configurations.
  • Troubleshoot device enrollment, compliance, applications, and policy conflicts.
  • Support Microsoft 365, Outlook, OneDrive, and Office applications.
  • Support Microsoft Teams and Microsoft Teams Rooms (MTR) hardware and conferencing technology.
  • Provision, configure, deploy, and maintain computers, mobile devices, and peripherals.
  • Troubleshoot hardware, software, authentication, and network connectivity issues.
  • Troubleshoot TCP/IP, DHCP, DNS, Wi-Fi, and VPN connectivity.
  • Monitor critical systems, perform NOC functions, and escalate incidents to on-call teams.
  • Mentor Level 1 technicians and provide technical guidance.
  • Create and maintain knowledge articles and technical documentation.
  • Identify recurring issues and recommend policy, process, or automation improvements.

Requirements

What you’ll need
  • 3–5 years of relevant IT support or endpoint management experience.
  • Extensive experience supporting Windows 11, macOS, iOS, and Android.
  • Strong Microsoft Intune experience, including compliance, configuration, security, applications, and device enrollment.
  • Experience building, testing, deploying, and troubleshooting Intune policies.
  • Strong Microsoft 365 and Microsoft Teams support experience.
  • Experience supporting Microsoft Teams Rooms (MTR) and conference room technology.
  • Working knowledge of Microsoft Entra ID and Active Directory.
  • Strong knowledge of TCP/IP, DHCP, DNS, Wi-Fi, and VPN troubleshooting.
  • Experience with enterprise computer hardware, peripherals, and OEMs.
  • Understanding of endpoint security, patching, and device compliance.
  • Strong troubleshooting, analytical, and root-cause analysis skills.
  • Excellent written and verbal communication skills.
  • Ability to work independently and own issues through resolution.
  • Ability to mentor and provide technical guidance to junior technicians.
  • Ability to participate in weekend and after-hours support.
  • Security-minded with a strong focus on endpoint security, compliance, and protecting company data.
  • Microsoft, CompTIA A+, Network+, Security+, or similar certifications preferred.

Benefits

Comp & perks
  • Free eye exams for your entire family
  • Deep discounts on lenses, glasses, and other services
  • Amazing healthcare coverage
  • 401(k) match
  • Flexible PTO
  • Tuition reimbursement program
  • In-house restaurant with highly discounted meals (Steak dinner under $6)
  • Free snacks, ice cream, and drinks every day
  • Full onsite gym