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Product Manager, Operations Support
1-800 CONTACTS. Define the ~2-year product strategy for the operations support product, using data to connect current and future state.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on operations support, including strategy development, KPI establishment, and cross-functional team leadership. Proficient in utilizing data to drive decision-making and improve processes across fulfillment, supply chain, and customer support.
Highest-signal resume keywords
Product Management ExperienceAgile Software DevelopmentWork Intake Process ManagementStakeholder Relationship BuildingData-Driven Decision Making
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Strategy DevelopmentKPI EstablishmentOperational Cost ReductionRisk ReductionIncremental Revenue GenerationProcess OptimizationAutomationSelf-Service ToolingPartner IntegrationsSoftware Development Lifecycle
Soft Skills
Excellent Communication SkillsCollaborationResourcefulnessSelf-MotivationInterpersonal Skills
Tools & Technologies
DatabricksJellyfishJIRA
Industry Keywords
FulfillmentSupply ChainCustomer SupportCross-Functional TeamsTechnical and Non-Technical Audiences
About the role
Key responsibilities & impact- Define the ~2-year product strategy for the operations support product, using data to connect current and future state.
- Identify opportunities to simplify and improve technology and internal procedures across fulfillment, supply chain, and customer support.
- Define product features and establish KPIs for operational cost reduction, risk reduction, and incremental revenue.
- Build and manage an intake process for operations and support requests, including capture, triage, prioritization, delivery, and impact measurement.
- Guide approved work through design, development, and delivery with Engineering.
- Own product requirements and contribute to design documents and the software development lifecycle, including stand-ups, planning/refinement, and retrospectives.
- Quantify and communicate operational cost and risk reductions and develop cases for incremental revenue through automation, self-service tooling, and partner integrations.
- Monitor project status, provide regular updates, and lead cross-functional teams across Product, Engineering, Operations, and Support.
- Troubleshoot issues with business, operations, and development teams.
- Interface with development teams and systems/services and use Databricks, Jellyfish, and JIRA to identify optimization opportunities.
- Build relationships with Engineering, Data, business stakeholders, executives, product managers, and external partners to ensure alignment.
Requirements
What you’ll need- Ability to work from our Draper, Utah office 1–2 days a week.
- 3+ years of product management experience, ideally including work supporting internal operations functions such as fulfillment, supply chain, customer support, or similar, and/or interfaces and integrations.
- Demonstrated experience managing a work intake process from request through prioritization, delivery, and measurement of impact.
- Ability to build a product strategy from scratch given business objectives, including quantifying cost, risk, and revenue impact.
- Excellent written and verbal communication skills, with the ability to translate between technical and non-technical audiences.
- Comfortable building relationships with and interacting with stakeholders from all levels of the organization, technical and non-technical alike.
- Experience working in Agile software development frameworks.
- Technical aptitude and the ability to be process-oriented, resourceful, self-motivated, and collaborative.
Benefits
Comp & perks- Free eye exams for your entire family
- Deep discounts on lenses, glasses, and other services
- Amazing healthcare coverage
- 401(k) match
- Flexible PTO
- Tuition reimbursement program
- In-house restaurant with highly discounted meals (Steak dinner under $6)
- Free snacks, ice cream, and drinks every day
- Full onsite gym