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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong support and customer success capabilities, with proficiency in German and English at C1 level. Skilled in troubleshooting, onboarding, and utilizing SaaS tools, alongside experience in automating processes and analyzing support metrics.
Highest-signal resume keywords
Customer Support ExperienceGerman And English ProficiencySaaS Tools UnderstandingStructured Troubleshooting SkillsOnboarding And Training Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingAutomation BuildingData AnalysisHelp Article WritingSupport Metrics Analysis
Soft Skills
CommunicationProblem-SolvingCollaboration
Tools & Technologies
CRM SoftwareTicketing SystemLow-Code ToolsN8nWindmill
Industry Keywords
Customer SuccessSupport InefficienciesOnboarding SessionsStartup ExperienceScale-Up Experience
About the role
Key responsibilities & impact- Support branches and market teams in Germany, Australia, Sweden, Denmark, Spain, the Netherlands and Finland in German and English
- Diagnose issues and provide the appropriate resolution: guides or training, bug reports with reproduction steps, or feature requests with use case and impact
- Build simple automations for bugs or missing features, subject to Engineering review
- Analyze ticket data and support metrics, including volume by topic, time to resolution and repeat-request share
- Propose changes to reduce support inefficiencies
- Improve ticket categories, templates, routing and handover rules
- Write and maintain help articles
- Run onboarding sessions for new users and new markets
- Work across the full system landscape and all seven markets while learning how Product and Engineering make decisions
Requirements
What you’ll need- 1 to 2 years of experience in support, customer success or a similar role; internships and working student positions count
- German and English at C1 level or higher, written and spoken
- Experience with business software, such as a CRM or ticketing system
- Technical understanding of SaaS tools, including data fields and objects, user roles and permissions, integrations, APIs and webhooks
- Structured troubleshooting skills: reproduce issues, narrow down causes, and describe issues clearly for Engineering
- Experience training or onboarding people, or building automations with low-code tools such as n8n or windmill; one of the two is enough
- Experience in a startup or scale-up is a plus
Benefits
Comp & perks- International, dynamic, and highly motivated team
- Direct impact on the energy transition and climate
- Work with and learn from colleagues
- Direct contact with core decision-makers
- Remote work (Germany-wide), with offices in Hamburg, Berlin or Munich
- EGYM Wellpass benefits and discounts
- Futurebens benefits and discounts
- Job bike leasing for city bikes or e-bikes
- Opportunity to enter full-time in one of Europe’s thriving scaleups