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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in lead generation and appointment setting within the hospitality sector, utilizing strong phone communication and CRM skills to effectively manage outreach and follow-up processes.
Highest-signal resume keywords
Lead Generation ExperienceOutbound Calling SkillsCRM ProficiencyStrong Phone CommunicationHospitality Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Lead GenerationAppointment SettingOutbound CallingScript FollowingCRM Management
Soft Skills
Persistent Follow-UpOrganizational SkillsConversational CommunicationProfessional Phone PresenceReliability
Tools & Technologies
CRM PlatformsVoIP SystemsGoogle WorkspaceMicrosoft OfficeAI Productivity Tools
Industry Keywords
HospitalityFood & BeverageB2B SalesSales SupportAppointment Scheduling
Tech Stack
Tools & technologiesVoIP
About the role
Key responsibilities & impact- Research hospitality businesses matching client criteria
- Identify appropriate decision-makers
- Verify contact information
- Maintain organized prospect records
- Prepare assigned accounts for outreach
- Conduct outbound calls using client-provided scripts and SOPs
- Build rapport with hospitality decision-makers
- Clearly communicate the coffee-tasting opportunity
- Follow up persistently with prospects
- Schedule qualified coffee-tasting appointments for the client
- Confirm appointments and maintain accurate next steps
- Update CRM records after each interaction
- Track contact attempts and outcomes
- Maintain follow-up tasks and organize the pipeline
- Ensure opportunities do not fall through the cracks
- Provide basic updates on outreach activity and appointments booked
- Execute the client's established outreach process consistently and book qualified appointments for the specialty coffee company owner
Requirements
What you’ll need- Previous lead generation, outbound calling, appointment setting, or sales-support experience required
- Strong phone communication required
- Experience following scripts or structured sales processes required
- CRM experience preferred
- Hospitality, food & beverage, hotel, restaurant, or B2B sales experience is a plus
- Strong written English required
- Strong spoken English and professional phone presence
- Persistent and comfortable with outbound prospecting
- Able to follow a detailed SOP independently
- Natural and conversational rather than scripted
- Organized with strong CRM habits
- Confident speaking with hospitality professionals
- Reliable and consistent with follow-up
- AI-literate and comfortable using AI tools to improve productivity
- Comfortable using CRM platforms, VoIP/calling systems, email, Google Workspace/Microsoft Office, and AI productivity tools
- English required; bilingual/Nearshore is a plus
- Native or near-native English accent required
- Offshore or Nearshore region preference
- Availability for 20 contracted hours per week, Monday through Friday, during early morning or early afternoon PST (flexible)
- Must operate under a Master Services Agreement and Statement of Work as an independent contractor
Benefits
Comp & perks- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you
- Flexible working schedule
- Hours may increase based on performance