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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient-facing healthcare communication, appointment management, and medical administration while maintaining confidentiality and adhering to privacy procedures. Proficient in utilizing healthcare management systems to enhance operational efficiency and service delivery.
Highest-signal resume keywords
Patient-Facing Healthcare ExperienceAppointment ManagementMedical AdministrationProficiency with HalaxyExcellent Spoken and Written English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment ManagementMedical AdministrationReferral ManagementDocumentation ManagementPatient Management Systems
Soft Skills
Warm CommunicationEmpathyAttention to DetailTime ManagementOrganizational Skills
Tools & Technologies
Halaxy3CXMicrosoft OfficeGoogle WorkspaceEmail/Calendar Platforms
Industry Keywords
HealthcareMedical ServiceDental ExperiencePatient ServiceConfidential Health Information
About the role
Key responsibilities & impact- Respond to new-patient enquiries by phone and email using established scripts
- Manage appointments, confirmations, reminders, cancellations, rescheduling, and waitlists in Halaxy
- Communicate with patients, caregivers, consenting parties, support workers, and referring organizations
- Explain routine practice and appointment information
- Escalate clinical or complex questions to the appropriate practice team member
- Log referrals and follow up on medical histories, consent forms, referral letters, and correspondence
- Coordinate general-anesthesia day-surgery bookings
- Track outstanding laboratory work and required follow-ups
- Follow up on outstanding patient accounts as directed
- Maintain accurate patient and administrative records
- Track missing information and outstanding tasks through completion
- Keep the practice informed of unresolved or urgent items
- Provide a concise end-of-day handover of completed and outstanding work
- Maintain confidentiality and follow practice privacy and security procedures
- Deliver task-specific remote services to improve business efficiency, service delivery, and operational functions
- Report to a point of contact to be determined
Requirements
What you’ll need- Patient-facing healthcare or medical-service experience strongly preferred
- Medical administration, healthcare VA, clinic, allied-health, or dental experience preferred
- Dental experience is a plus but not required
- Phone-based patient-service experience strongly preferred
- Appointment and diary-management experience required
- Medical-document or referral-management experience preferred
- Excellent spoken and written English required
- Ability to handle confidential health information required
- Warm, patient, and highly professional communicator
- Comfortable speaking with patients and healthcare stakeholders
- Calm and empathetic in sensitive situations
- Highly organized with strong attention to detail
- Able to follow scripts while still sounding natural
- Reliable with documentation and follow-up
- Comfortable learning a specialized healthcare workflow
- Good prioritisation and time management skills
- Proficiency with Halaxy, 3CX, email/calendar platforms, Microsoft Office, Google Workspace, and patient/practice management systems
- Availability for 15–20 contracted hours per week, Monday through Thursday, between 10 AM and 4 PM Adelaide time
- Excellent written and spoken English; Level A-B accent preference
- Asia-Pacific time-zone alignment preferred
- Must operate as an independent contractor under a Master Services Agreement and Statement of Work
Benefits
Comp & perks- Competitive rates
- Weekly payments
- Various open roles are available
- Free training and upskilling
- Constant support and guidance
- A vibrant community always ready to support you