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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service and internal sales, with a strong focus on communication, organization, and proficiency in CRM systems. Fluent in German, capable of advising customers and enhancing their satisfaction through effective support and coordination.
Highest-signal resume keywords
Customer Service ExperienceFluent GermanProficiency in MS OfficeCRM Systems KnowledgeOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Database ManagementService Process ImplementationInternal Sales Support
Soft Skills
Excellent CommunicationTeam-Oriented ApproachAbility to Work Independently
Tools & Technologies
MS OfficeCRM Systems
Certifications & Qualifications
Completed Commercial Training
Industry Keywords
Customer InquiriesCustomer ComplaintsField Sales CoordinationCustomer Satisfaction
About the role
Key responsibilities & impact- Handle customer inquiries and complaints through various communication channels
- Maintain and update the customer database
- Coordinate with the field sales team to ensure smooth operations
- Advise customers on our products and solutions
- Support the implementation of new service processes
- Serve as the first point of contact for customers and make a significant contribution to their satisfaction
Requirements
What you’ll need- Completed commercial training or equivalent qualification
- Several years of professional experience in customer service or internal sales
- Excellent communication and organizational skills
- Proficiency in MS Office and CRM systems
- Team-oriented approach and ability to work independently
- Fluent German, both written and spoken
Benefits
Comp & perks- Permanent employment contract with a growth-oriented company
- Attractive compensation package including additional benefits
- Individual training and professional development opportunities
- Collaborative and dynamic work environment
- Regular team events and employee discounts
- Modern offices with good transport connections