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3S Tecnologia

After-Sales Analyst

3S Tecnologia

. Provide in-person and remote customer support, ensuring their needs are understood and addressed effectively .

Posted 10/6/2026full-timeAbatiá • BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer relationship management and analytical thinking skills to enhance customer satisfaction and loyalty. Proficient in delivering product training and managing customer portfolios while adapting to dynamic environments.

Highest-signal resume keywords
Customer Relationship ManagementData AnalysisSales SupportExcellent Communication SkillsTime Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Data AnalysisCustomer SupportSales SupportAfter-Sales SupportBasic Excel Knowledge
Soft Skills
Problem SolvingOrganizational SkillsInterpersonal SkillsMotivationAdaptability
Tools & Technologies
Monitoring SystemsOmnilinkAutotrackSascarSiGlhaOnixsat
Industry Keywords
Customer SatisfactionCustomer LoyaltyCustomer Portfolio ManagementProduct TrainingDynamic Environments

About the role

Key responsibilities & impact
  • Provide in-person and remote customer support, ensuring their needs are understood and addressed effectively
  • Analyze reports and collaborate with the Engineering and Development departments to ensure customer satisfaction and loyalty
  • Use data analysis to identify areas for improvement in sales and after-sales processes
  • Travel to support and follow up with customers
  • Deliver product training
  • Conduct regular customer visits
  • Manage a customer portfolio

Requirements

What you’ll need
  • Ability to adapt to dynamic and challenging environments, resolving problems quickly and efficiently
  • Experience in customer relationship management, customer service, or related activities
  • Sense of urgency and ability to prioritize and complete tasks within tight deadlines
  • Strong time-management and prioritization skills, with the ability to work autonomously
  • Highly motivated and organized, with the ability to work effectively
  • Excellent communication and interpersonal skills
  • Enjoys challenges and is motivated to overcome them
  • Availability to work flexible hours and travel
  • Ability to address and handle objections
  • Analytical thinking
  • Basic Excel knowledge
  • Must reside in Barueri or nearby areas
  • Knowledge of monitoring systems (Omnilink, Autotrack, Sascar, SiGlha, and Onixsat) is a plus
  • At least 1 year of experience as a monitoring operator is a plus
  • At least 2 years of experience in sales support and/or after-sales support is a plus
  • Completed or ongoing higher education in a related field is a plus

Benefits

Comp & perks
  • Meal allowance on a flexible Flash Visa card
  • Life insurance – MetLife
  • Bradesco Dental Plan
  • Porto Seguro Medical Plan
  • Birthday Day Off
  • Culture Allowance
  • TotalPass
  • C4Life