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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in logistics and customer service, with a focus on operational performance, continuous improvement, and effective team development. Proficient in managing order fulfillment processes and fostering collaboration across international teams.
Highest-signal resume keywords
Logistics ManagementTeam LeadershipCustomer Service ExcellenceContinuous ImprovementKPI Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order FulfillmentInbound/Outbound OperationsLogistics PlanningProcess ImprovementIT Lifecycle ManagementServiceNowKYC OnboardingDocumentation ManagementPerformance MonitoringTrading Sales Fulfillment
Soft Skills
Organizational SkillsCommunication SkillsPeople SkillsCustomer-Oriented ApproachProactive Attitude
Tools & Technologies
Common Office ToolsServiceNow
Certifications & Qualifications
Dangerous Goods Safety Advisor (DGSA)Lean Management Certification
Industry Keywords
LogisticsCustomer ServiceInternational EnvironmentNordic CountriesOrder-to-Delivery Process
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Lead and develop the three-person Outbound team, setting targets, supporting daily operations and fostering collaboration
- Drive operational performance and customer excellence by monitoring KPIs, service levels and targets
- Identify improvement opportunities and ensure a smooth order-to-delivery process
- Participate in carrier and logistics service provider partnerships, including performance follow-up, escalations, contract negotiations and new-carrier implementation
- Develop and harmonize Trading Sales fulfillment processes across the Nordic countries and Paris joint venture
- Identify process gaps and improve ways of working, tools and systems
- Support omnichannel sales and operations through effective logistics planning and execution
- Coordinate KYC onboarding for new Trading customers with the Shared Service Center
- Ensure required customer information and documentation is collected, maintained and distributed
- Contribute to Trading Sales services and logistics solutions with Group Unified Operations and other stakeholders
- Act as Trading key user for ServiceNow and develop outbound-related capabilities
- Ensure tools and systems support business needs
Requirements
What you’ll need- Strong experience in logistics and customer service, including order fulfillment and inbound/outbound operations
- Experience leading and developing teams in an international environment
- Strong organizational and people skills
- Continuous improvement mindset and ability to develop services, processes and ways of working
- Excellent communication skills, including documentation, presentation, training and information sharing
- Customer-oriented and solution-focused approach
- Good IT skills and experience with common office tools
- Ideally, experience in IT lifecycle management
- Bachelor’s degree in business administration; a degree in Logistics is an advantage
- At least 3 years of relevant logistics and/or customer service experience in a forwarding or shipper environment
- Dangerous Goods Safety Advisor (DGSA) qualification is considered an asset
- Lean Management certification is considered an advantage
- Positive, proactive attitude and motivation to make things happen
- Fluent in English, written and spoken
- Other Nordic languages are an asset
Benefits
Comp & perks- Bonus programs and excellence awards
- Development programs, coaching, and workshops
- Flexible culture, health initiatives, and work-life balance
- Team challenges, sports activities, and annual events
- Impact and ownership in shaping the global organization
- International exposure working with colleagues across Europe and North America
- Growth and development opportunities
- Purpose-driven work contributing to sustainability through circular technology