IT Service Desk Specialist III

48forty Solutions

. Provide support for the organization’s business applications and systems, including help desk and desk-side support .

Posted 9/21/2026full-timeHouston • Texas • United StatesMid-LevelSenior💰 $70,000 - $72,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Service Desk Support, including incident triage, asset management, and process improvement. Proficient in utilizing ITIL principles and technical skills to enhance service delivery and optimize business applications.

Highest-signal resume keywords

Service Desk SupportITIL Foundation CertificationPowerShell ScriptingWindows OS Installs and ImagingIT Asset Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident TriageProcess ImprovementPrinter ManagementAD PermissionsTroubleshooting CitrixBuilding KB ArticlesTechnical DocumentationAsset Refresh ManagementInventory ReconciliationService Delivery Management

Soft Skills

Problem SolvingCommunicationCustomer Service

Tools & Technologies

ServiceDesk SystemCITRIXVMWare

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

Help Desk SupportBusiness ApplicationsProcurement ActivitiesSLA ManagementDesktop Support

Tech Stack

Tools & technologies

CitrixVMware

About the role

Key responsibilities & impact

Provide support for the organization’s business applications and systems, including help desk and desk-side support
Triage incoming support incidents and requests to achieve resolution or escalate for support
Respond to information technology complaints and problems over the phone and in person
Manage Service Delivery/Help Desk requests, including account setup, terminations and changes, access control, password resets, files/applications, printers, hardware diagnostics, and special desktop setups
Log direct calls and email requests into the ServiceDesk system and update request status
Provide support for assigned systems and business applications
Reconcile inventory across systems and statuses, including in stock, in use, and legal hold, and perform wiping/disposal activities
Manage asset refreshes for the assigned location
Monitor procurement activities, including purchasing, evaluation, contract adherence, legal considerations, and payment conditions
Meet business SLAs for first response and resolution
Drive business improvements through technology
Provide solutions for trending problems
Work at the corporate office, sitting for long periods at a desk working on a laptop

Requirements

What you’ll need

High school diploma or equivalent required
5-7 years of experience in a Service Desk Support function
ITIL Foundation certification
Demonstrated experience with process improvement and optimization utilizing existing IT systems
Experience in PowerShell Scripting, Windows OS Installs and Imaging, Printer Management, AD Permissions, troubleshooting Citrix, and IT Asset Management
Familiarity with CITRIX and VMWare
Experience building KB articles and technical documentation
Some knowledge of Spanish would be an advantage

Benefits

Comp & perks

Competitive Pay
Holiday Pay
Daily Pay – Access to your earned wages before payday!
Referral Bonuses
Long-Term Career Advancement
Paid Time Off
Medical, Dental, Vision, Basic Life, AD&D, and Short-Term & Long-Term Disability insurance for Eligible Full Time Employees
401(k) Retirement Plan
Great Team Environment