Customer Service Specialist II

61st Street Service Corp

. Handle and resolve incoming phone calls from patients, insurance carriers and/or physician offices .

Posted 10/2/2026full-timeNew Jersey • United StatesJunior💰 $25 - $33 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling patient inquiries and billing processes, with a strong understanding of insurance benefits and compliance regulations. Proficient in utilizing electronic billing systems and managing payment arrangements effectively.

Highest-signal resume keywords

Physician Billing ExperienceInsurance Benefits KnowledgeEpic System ProficiencyClaim Forms UnderstandingCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment Arrangement DocumentationPayer Adjudication ProcessMedical Terminology KnowledgeBilling System ExperienceInsurance Information Updating

Soft Skills

Customer ServiceConflict ResolutionCommunication Skills

Tools & Technologies

EpicElectronic Billing Systems

Certifications & Qualifications

High School GraduateGED Certificate

Industry Keywords

HMOsPPOsMedicareMedicaidCompliance Program Regulations

About the role

Key responsibilities & impact

Handle and resolve incoming phone calls from patients, insurance carriers and/or physician offices
Handle a large volume of calls expeditiously
Attempt to collect full payment from patients or guarantors
Establish payment arrangements according to guidelines
Document payment arrangement terms in the billing system
Apply payments collected over the phone to each date of service
Handle customer inquiries, disputes and complaints
Escalate contentious complaints to a supervisor or higher management
Obtain and update insurance, demographic and guarantor information
Update patient profiles and bill third-party payers as appropriate
Perform other assigned duties

Requirements

What you’ll need

High school graduate or GED certificate is required
A minimum of 1 year's experience in a physician billing or third party payer environment
Understanding of contracts, insurance benefits, exclusions and other billing requirements
Knowledge of claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations
Ability to understand and navigate the payer adjudication process
Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred
Knowledge of medical terminology is preferred
Previous call center/claims experience is preferred
Previous experience in an academic healthcare setting is preferred
Must reside in the Tri-State area

Benefits

Comp & perks

Competitive comprehensive benefit package for eligible employees
Healthcare
Paid time off
Opportunity to grow as part of a Revenue Cycle Career Ladder