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Patient Access Specialist I
61st Street Service Corp. Greet patients and answer telephone calls .
Posted 9/23/2026full-timeRemote • New Jersey • United StatesJuniorMid-Level💰 $24 - $31 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in medical terminology and effective communication with patients, including insurance verification and appointment scheduling. Capable of providing excellent customer service in a high-volume environment while managing administrative tasks efficiently.
Highest-signal resume keywords
Medical Terminology ProficiencyInsurance VerificationAppointment SchedulingBilingual (English/Spanish)Customer Service Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance Information RegistrationPre-registration Information CollectionEpic System ProficiencyReal-time Insurance VerificationDemographic Information Management
Soft Skills
Effective CommunicationTeam SupportOrganizational Skills
Tools & Technologies
EPIC
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Call Center EnvironmentPatient InteractionFinancial Responsibility CommunicationHigh Volume Customer Service
About the role
Key responsibilities & impact- Greet patients and answer telephone calls
- Schedule appointment requests
- Indicate special needs, such as special accommodation and interpreter needs
- Communicate insurance participation, financial responsibility, and time of service policy to patients
- Obtain patients’ insurance and demographic information and register it in EPIC
- Perform real-time insurance verification and interpret responses
- Collect pre-registration information to address outstanding Epic work queue accounts
- Perform outbound calls for Epic referral scheduling
- Provide team support and back-up coverage as directed by the Supervisor and/or Manager
- Perform general faxing, filing, and mail sorting
- Perform other related duties as assigned
Requirements
What you’ll need- High School Diploma or the equivalent required
- Minimum of 2 years of relevant experience including proficiency in medical terminology
- Bachelor’s Degree or college-level coursework is preferred
- Prior high volume customer service experience in a call center environment is preferred
- Bilingual (English/Spanish) a plus
Benefits
Comp & perks- Healthcare
- Various other benefits
- Paid Time off
- Competitive comprehensive Benefit package