Patient Access Specialist II – Cardiology

61st Street Service Corp

. Schedule appointment requests and perform outbound calls to schedule Epic referrals .

Posted 9/15/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $27 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance verification, and effective communication. Proficient in managing complex scheduling workflows and providing excellent customer service.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationMedical Terminology ProficiencyMicrosoft Office ProficiencyBilingual (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingInsurance VerificationMedical TerminologyPre-Registration Information CollectionComplex Workflow Management

Soft Skills

Customer ServiceProblem AssessmentVerbal CommunicationWritten Communication

Tools & Technologies

EPICMicrosoft OfficeWordExcel

Industry Keywords

Appointment SchedulingInsurance ParticipationTime of Service PolicyDemographic Information

About the role

Key responsibilities & impact

Schedule appointment requests and perform outbound calls to schedule Epic referrals
Communicate insurance participation, financial responsibility, and time of service policy to patients
Obtain patients’ insurance and demographic information in EPIC
Perform real-time insurance verification
Collect pre-registration information to address Epic work queue accounts
Provide support and back-up coverage as needed
Perform general faxing, filing, and mail sorting
Facilitate team discussions regarding complex patient scheduling needs
Work on escalated cases with higher complexity as assigned
Escalate issues to lead, supervisor, or manager for resolution
Perform other related duties as assigned

Requirements

What you’ll need

High School Diploma or the equivalent required
Minimum of 3 years of relevant experience including proficiency in medical terminology
Strong proficiency in a wide range of scheduling complexity and related workflows
Excellent customer service, problem assessment, and verbal/written communication skills
Strong proficiency of Microsoft Office (Word & Excel) or similar software is required
Bilingual (English/Spanish) a plus

Benefits

Comp & perks

Competitive comprehensive Benefit package for eligible employees
Healthcare
Paid Time off
Opportunity to grow as part of the Call Center Career Ladder