Patient Access Specialist II – Ophthalmology

61st Street Service Corp

. Handle large volumes of inquiries and requests from patients and customers .

Posted 9/23/2026full-timeRemote • New Jersey • United StatesMid-LevelSenior💰 $27 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient scheduling, insurance verification, and customer service within a healthcare environment, with strong communication skills and proficiency in managing complex inquiries and workflows.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationCustomer ServiceMicrosoft Office ProficiencyBilingual (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Medical TerminologyScheduling ComplexityEpic System ProficiencyPre-Registration Information CollectionInsurance Participation Communication

Soft Skills

Problem AssessmentVerbal CommunicationWritten CommunicationTeam Collaboration

Tools & Technologies

Microsoft WordMicrosoft ExcelEPIC System

Industry Keywords

High Volume Customer ServiceCall Center ExperiencePatient InquiriesAppointment Scheduling

About the role

Key responsibilities & impact

Handle large volumes of inquiries and requests from patients and customers
Schedule diagnostic services, physician referrals, appointments, and provide general department information
Schedule appointment requests and perform outbound calls to schedule Epic referrals
Communicate insurance participation, financial responsibility, and time of service policy
Obtain patients' insurance and demographic information in EPIC
Perform real-time insurance verification
Collect pre-registration information to address Epic work queue accounts
Provide support and back-up coverage as needed
Perform general faxing, filing, and mail sorting
Facilitate team discussions regarding complex patient scheduling needs
Work on escalated cases with higher complexity
Escalate issues to lead, supervisor, or manager for resolution
Perform other related duties as assigned

Requirements

What you’ll need

High School Diploma or the equivalent required
Minimum of 3 years of relevant experience including proficiency in medical terminology
Strong proficiency in a wide range of scheduling complexity and related workflows
Excellent customer service, problem assessment, and verbal/written communication skills
Strong proficiency of Microsoft Office (Word & Excel) or similar software is required
Prior high volume customer service experience in a call center environment is preferred
Bilingual (English/Spanish) a plus

Benefits

Comp & perks

Competitive comprehensive benefit package
Healthcare
Paid Time Off