Patient Access Specialist II – PEDS HEM ONC

61st Street Service Corp

. Schedule appointment requests and perform outbound calls to schedule Epic referrals .

Posted 9/30/2026full-timeRemote • New York • United StatesMid-LevelSenior💰 $27 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient scheduling, insurance verification, and customer service within a healthcare environment. Proficient in managing complex scheduling workflows and utilizing EPIC for patient information management.

Highest-signal resume keywords

Patient SchedulingInsurance VerificationCustomer ServiceMicrosoft Office ProficiencyBilingual (English/Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyScheduling WorkflowsEPIC SoftwareInsurance Information CollectionPre-registration Processes

Soft Skills

Verbal CommunicationWritten CommunicationProblem AssessmentTeam CollaborationEscalation Management

Tools & Technologies

Microsoft WordMicrosoft Excel

Industry Keywords

High Volume Customer ServiceCall Center ExperienceAppointment SchedulingFinancial Responsibility Communication

About the role

Key responsibilities & impact

Schedule appointment requests and perform outbound calls to schedule Epic referrals
Communicate insurance participation, financial responsibility, and time of service policy to patients
Obtain patients' insurance and demographic information in EPIC
Perform real-time insurance verification
Collect pre-registration information to address Epic work queue accounts
Provide support and back-up coverage as needed
Perform general faxing, filing, and mail sorting
Facilitate team discussions regarding complex patient scheduling needs
Work on escalated cases with higher complexity as assigned
Escalate issues to lead, supervisor, or manager for resolution
Perform other related duties as assigned

Requirements

What you’ll need

High School Diploma or the equivalent required
Minimum of 3 years of relevant experience
Proficiency in medical terminology
Strong proficiency in a wide range of scheduling complexity and related workflows
Excellent customer service, problem assessment, and verbal/written communication skills
Strong proficiency of Microsoft Office (Word & Excel) or similar software is required
Bilingual (English/Spanish) a plus
Associate's Degree or higher preferred
Prior high volume customer service experience in a call center environment is preferred

Benefits

Comp & perks

Competitive comprehensive benefit package for eligible employees
Healthcare
Paid time off
Opportunity to grow as part of the Call Center Career Ladder