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About the role
Key responsibilities & impact- Schedule appointment requests
- Communicate insurance participation, financial responsibility and time of service policy
- Obtain patients' insurance/demographic information and register in EPIC
- Perform real-time insurance verification and interpret responses
- Escalate cases for resolution as appropriate
- Participate in team discussions about complex patient scheduling needs
- Address outstanding Epic work queue accounts
- Schedule Epic referrals
- Perform general faxing, filing, and mail sorting
- Provide support and back-up coverage as needed
- Perform other related duties as assigned
Requirements
What you’ll need- High School Diploma or the equivalent required
- Minimum of 1 year of relevant experience including proficiency in medical terminology
- Excellent customer service and problem assessment skills
- Strong proficiency in Microsoft Office (Word & Excel) or similar software
- Ability and willingness to learn new systems and programs
- Prior high volume customer service experience in a call center environment is preferred
- Bilingual (English/Spanish) a plus
Benefits
Comp & perks- Healthcare
- Paid time off
- Competitive comprehensive benefit package
- Various other benefits to promote a healthy lifestyle