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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in medical terminology and excels in customer service within a high-volume call center environment. Capable of effectively scheduling appointments, verifying insurance, and utilizing EPIC for patient registration and management.
Highest-signal resume keywords
Medical Terminology ProficiencyEPIC Patient RegistrationCustomer Service ExcellenceMicrosoft Office ProficiencyBilingual (English/Spanish)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Appointment SchedulingInsurance VerificationPatient RegistrationDemographic Information CollectionFaxingFilingMail Sorting
Soft Skills
Problem AssessmentCommunication SkillsTeam CollaborationAdaptability
Tools & Technologies
EPICMicrosoft Office
Certifications & Qualifications
High School Diploma or Equivalent
Industry Keywords
Call Center ExperienceFinancial ResponsibilityTime of Service PolicyHigh Volume Customer Service
About the role
Key responsibilities & impact- Schedule appointment requests
- Communicate insurance participation, financial responsibility and time of service policy
- Obtain patients’ insurance/demographic information and register in EPIC
- Perform real-time insurance verification and interpret responses
- Escalate cases for resolution as appropriate
- Participate in team discussions about complex patient scheduling needs
- Address outstanding Epic work queue accounts
- Schedule Epic referral
- Perform general faxing, filing, and mail sorting
- Provide support and back-up coverage as needed
- Perform other related duties as assigned
Requirements
What you’ll need- High School Diploma or the equivalent required
- Minimum of 1 year of relevant experience including proficiency in medical terminology
- Excellent customer service and problem assessment skills
- Strong proficiency in Microsoft Office (Word & Excel) or similar software
- Ability and willingness to learn new systems and programs
- Prior high volume customer service experience in a call center environment is preferred
- Bilingual (English/Spanish) a plus
Benefits
Comp & perks- Healthcare
- Various other benefits
- Paid Time off