Self Pay Collections Specialist

61st Street Service Corp

. Handle follow-up work on Self Pay account balances .

Posted 9/30/2026full-timeNew York • United StatesJunior💰 $24 - $29 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing processes, including handling self-pay accounts, managing inbound calls, and securing payments. Proficient in utilizing electronic billing systems like Epic and understanding insurance benefits and compliance regulations.

Highest-signal resume keywords

Patient Billing ExperienceCustomer Service OrientationInsurance KnowledgeElectronic Billing Systems ExperienceCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient BillingInsurance Benefits UnderstandingClaim Forms KnowledgeMedical TerminologyPayment ArrangementsBilling System DocumentationDispute ResolutionComplex Situation ManagementThird-Party Payer BillingCompliance Program Regulations

Soft Skills

Communication SkillsAdaptabilityProfessionalismConflict ResolutionCustomer Focus

Tools & Technologies

EpicElectronic Billing Systems

Certifications & Qualifications

High School GraduateGED Certificate

Industry Keywords

Physician BillingHMOPPOMedicareMedicaidAcademic Healthcare SettingPatient Financial Management

About the role

Key responsibilities & impact

Handle follow-up work on Self Pay account balances
Handle a large volume of inbound calls generated by an auto-dialer
Secure payment and attempt to collect full payment from patients or guarantors
Establish payment arrangements and document terms in the billing system
Handle customer inquiries, disputes and complaints
Escalate issues to a supervisor or higher management
Obtain insurance, demographic and guarantor information
Update patient profiles and bill third-party payers as appropriate
Perform other assigned job duties

Requirements

What you’ll need

High school graduate or GED certificate is required
A minimum of 6 months’ experience in a physician billing or third-party payer environment
Strong customer service and patient focused orientation
Ability to communicate, adapt, and respond to complex situations
Ability to diffuse complex situations in a calm and professional manner
Understanding of contracts, insurance benefits, exclusions and other billing requirements
Knowledge of claim forms, HMOs, PPOs, Medicare, Medicaid and compliance program regulations
Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred
Knowledge of medical terminology is preferred
Previous call center/claims experience is preferred
Previous experience in an academic healthcare setting is preferred

Benefits

Comp & perks

Competitive comprehensive Benefit package for eligible employees
Healthcare
Paid Time off
Opportunity to grow as part of a Revenue Cycle Career Ladder