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Senior Customer Support Agent
7NXT Health Group. Provide support to customers and find fast, effective solutions to complex inquiries .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Support with a focus on problem-solving, effective communication, and collaboration across teams. Proficient in CRM and ticketing systems, with a commitment to mentoring and improving support processes.
Highest-signal resume keywords
Customer Support ExperienceFluent German (C1 Level)CRM Software ProficiencyStrong Problem-Solving SkillsService-Oriented Mindset
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportCRM SoftwareTicketing SystemsProblem-SolvingDocumentation
Soft Skills
EmpathyPatienceTeam CollaborationKnowledge SharingAttention to Detail
Industry Keywords
Fit-Tech TrendsDigital Health Products
About the role
Key responsibilities & impact- Provide support to customers and find fast, effective solutions to complex inquiries
- Handle escalations effectively and maintain an overview even during periods of high volume
- Collaborate with Product, Tech, and Marketing to continuously improve the customer experience
- Accurately document customer interactions in CRM and ticketing systems
- Further develop support processes and guidelines
- Support and mentor Junior Support Agents and share knowledge across the team
- Improve the support experience for hundreds of thousands of active users
Requirements
What you’ll need- At least 3 years of experience in Customer Support
- Fluent German at C1 level
- Solid English skills for internal communication
- Strong problem-solving skills and a keen eye for detail
- Experience with CRM software and ticketing systems
- Strong customer focus, empathy, patience, and a service-oriented mindset
- Independent, responsible work style and close collaboration within a team
- Interest in Fit-Tech trends and digital health products (nice to have)
- Willingness to share knowledge and help develop others (nice to have)
Benefits
Comp & perks- 30 days of annual leave
- Fixed-term employment contract for 6 months as parental leave cover
- Hybrid working model with 3 days per week in the office
- 40 hours per week
- 3-month probationary period
- Diversity, openness, and team spirit
- An accessible application process can be arranged