FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills through effective communication and problem-solving, while adhering to regulatory processes in the online gambling industry. Capable of multitasking and collaborating with various departments to optimize customer interactions.
Highest-signal resume keywords
Customer Service ExperienceRegulatory Compliance KnowledgeProblem-Solving SkillsGood English CommunicationOnline Gambling Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ResponsibilityAutonomyTeamwork SpiritPositive AttitudeMultitasking SkillsAbility To Work Under PressureEase In Adapting To Change
Tools & Technologies
Live Chat SoftwareTelephone SystemsEmail Communication ToolsBack-Office Tools
Industry Keywords
Responsible GamingComplianceComplaintsTransactionsOnline Gambling
About the role
Key responsibilities & impact- Assist customers via live chat, telephone, and email
- Resolve customer issues on first contact using available tools and resources
- Collaborate with other departments to resolve specific cases
- Verify customer documents
- Participate in training processes
- Apply regulatory and internal processes covering Responsible Gaming, Compliance, Complaints, and Transactions
- Analyze customer contacts to optimize performance
- Use software and back-office tools
- Participate in projects according to business needs and personal features
Requirements
What you’ll need- Responsibility, autonomy, and problem-solving
- Teamwork spirit and a positive attitude
- Good communication skills
- Multitasking skills
- Ability to work under pressure
- Ease in adapting to change
- Good English level, both oral and written
- Experience assisting customers (desirable)
- Experience in the online gambling industry (desirable)
- English CV required
- Availability to work two rotating shifts: 08:00–16:00 / 16:00–24:00
Benefits
Comp & perks- Competitive salary
- Hybrid working: work from home up to 80% of the time with 20% of office time built in
- Holiday entitlement
- eLearning
- Industry-leading maternity and paternity leave
- Paid time off for caring responsibilities
- Mental health support
- Financial education
- Gym discounts
- Comprehensive healthcare benefits
- Career development and investment in your future