Network Engineer – LAN/WiFi

A.C.Coy Company

. Independently diagnose and resolve complex network incidents affecting performance, stability, or security .

Posted 10/27/2026full-timeEagan • Minnesota • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing and resolving complex network incidents while supporting high-availability environments. Proficient in network documentation, troubleshooting, and providing mentorship to junior staff.

Highest-signal resume keywords

Network Support ExperienceTroubleshooting SkillsLAN Protocols ProficiencyServiceNow ExperiencePublic Trust Clearance Eligibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network Incident DiagnosisPacket Capture AnalysisRoot-Cause AnalysisLAN/Wi-Fi TroubleshootingTCP/IP ProficiencyVLANs KnowledgeSpanning Tree ProtocolNetwork Documentation DevelopmentTechnical Report ProductionHigh-Availability Support

Soft Skills

Exceptional Communication SkillsMentorship AbilityTask PrioritizationWorkload Management

Tools & Technologies

Cisco MerakiHPE ArubaJuniper MistFortinetServiceNow

Industry Keywords

LAN Security StandardsDisaster Recovery PlanningNetwork Performance AnalysisVPNsSD-WANWi-Fi Devices

Tech Stack

Tools & technologies

FirewallsServiceNowTCP/IP

About the role

Key responsibilities & impact

Independently diagnose and resolve complex network incidents affecting performance, stability, or security
Troubleshoot routers, switches, firewalls, WAN links, VPNs, SD-WAN infrastructures, and Wi-Fi devices
Analyze packet captures, logs, and telemetry data to identify and document root causes
Manage escalations for chronic or recurring network issues
Investigate performance degradation, intermittent connectivity, latency, and jitter
Support high-availability environments, including failover, redundancy, and disaster recovery planning
Develop and maintain network documentation, standards, and runbooks
Perform root-cause analysis and produce technical reports on major incidents
Test and validate network technologies and configurations before production rollout
Resolve and document trouble tickets through ServiceNow
Provide mentorship and technical guidance to Tier 1 and other staff
Manage concurrent tasks, prioritize workload, and meet deadlines

Requirements

What you’ll need

A degree from an accredited College/University in the applicable field of services is required
If the degree is not in the applicable field, 4 additional years of related experience is required
3+ years of hands-on network support experience in a LAN/Wi-Fi environment
Experience with wireless networking solutions such as Cisco Meraki, HPE Aruba, Juniper Mist, or Fortinet
Proficiency in LAN protocols and technologies, including TCP/IP, VLANs, and Spanning Tree Protocol
Strong troubleshooting and analytical skills across OSI Layers 1–7
Understanding of LAN security standards and best practices
Experience with ServiceNow or comparable ticketing systems
Exceptional communication skills
Must be a US Citizen or Permanent Status Green Card holder
Must be able to obtain Public Trust Clearance
Must have lived in the US for the past 5 years
Cannot have more than 6 months travel outside the United States within the last five years; military service excluded; exception does not include military family members

Benefits

Comp & perks

Contract-to-Hire position
Hybrid work arrangement
Monday–Friday, 8:00 AM–5:00 PM CST schedule
Occasional on-call rotation and after-hours work