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A.C.Coy Company

Senior Software Technical Support Manager

A.C.Coy Company

. Serve as a senior technical resource supporting the Program Management team throughout software planning, maintenance, development, and production support activities .

Posted 11/4/2026full-timeMerrifield • Virginia • United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in managing the Software Development Life Cycle (SDLC) and supporting complex production software systems. Proficient in risk management, technical planning, and coordinating technical teams during high-priority incidents.

Highest-signal resume keywords
Software Development Life Cycle (SDLC)Docker/Kubernetes Cloud IntegrationSAFe Release Train Engineer (RTE)Dependency Risk ManagementAPI Analysis and Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Computer ProgrammingWeb Application DevelopmentPerformance Problem ResolutionChange ManagementTechnical DiscoveryRequirements ReviewCapacity PlanningRisk Burndown ChartsSQL ConceptsSystem Interfaces
Soft Skills
Analytical SkillsCommunication SkillsLeadership SkillsProblem-Solving SkillsTeamwork Skills
Tools & Technologies
DockerKubernetesCI/CD PipelinesGitHubMicrosoft OfficeZoomWindows ServerLinux ServerNetwork Connectivity FundamentalsInterface Control Documents (ICDs)
Certifications & Qualifications
SAFe Release Train Engineer (RTE)SAFe ArchitectPMI Agile Certified Practitioner (PMI-ACP)
Industry Keywords
Enterprise Software DevelopmentProduction Software SystemsTechnical RequirementsRisk ManagementSoftware Maintenance Activities

Tech Stack

Tools & technologies
CloudDockerKubernetesLinuxSDLCSQL

About the role

Key responsibilities & impact
  • Serve as a senior technical resource supporting the Program Management team throughout software planning, maintenance, development, and production support activities
  • Provide technical support and assist Program Management in identifying technical requirements, dependencies, risks, impacts, and readiness requirements associated with software changes
  • Manage the entire Software Development Life Cycle (SDLC)
  • Maintain optimal system performance and proactively mitigate risks early
  • Take projects from assignment through implementation
  • Support change management, dependency risk management, and Critical Path Method planning to map risk burndown charts
  • Recommend and implement process improvements
  • Perform team velocity and capacity planning
  • Analyze API call patterns, response times, and latency trends to diagnose integration and performance issues across enterprise platforms
  • Support production incidents, performance problems, defect resolution, and software maintenance activities
  • Coordinate technical teams during high-priority production incidents
  • Conduct software project planning, change planning, technical discovery, requirements review, and development readiness assessments

Requirements

What you’ll need
  • A degree from an accredited College/University in the applicable field of services
  • 8+ years of relevant Enterprise Software Development environment experience
  • 3+ years of Computer Programming experience and developing complex web applications including Docker/Kubernetes Cloud integration and container CI/CD
  • One or more required certifications: SAFe Release Train Engineer (RTE), SAFe Architect, or PMI Agile Certified Practitioner (PMI-ACP)
  • Experience supporting complex, integrated production software systems
  • Experience with dependency risks and Critical Path Method to map risk burndown charts
  • Experience working across multiple technical teams and system dependencies
  • Ability to identify technical risks and dependencies during early software planning
  • Experience supporting production incidents, performance problems, defect resolution, and software maintenance activities
  • Strong understanding of the Software Development Life Cycle (SDLC)
  • Ability to analyze complex software changes across multiple systems and technical organizations
  • Ability to coordinate technical teams during high-priority production incidents
  • Ability to communicate complex technical information clearly to Program Managers and non-technical stakeholders
  • Strong analytical, troubleshooting, planning, documentation, and communication skills
  • Leadership, organization, time management, budget management, risk management, problem-solving, adaptability, and teamwork skills
  • Familiarity with APIs and web services; system interfaces and Interface Control Documents (ICDs); application and server architecture; Windows and/or Linux server environments; network connectivity fundamentals; databases and SQL concepts; Docker/Kubernetes and CI/CD pipelines; GitHub; Microsoft Office products; Zoom
  • Must be a US Citizen or permanent US Resident (Green Card holder)
  • Must be eligible to obtain Public Trust clearance
  • Must have lived in the United States for the past 5 years
  • Cannot have more than 6 months of travel outside the United States within the last 5 years, excluding military service

Benefits

Comp & perks
  • Contract-to-Hire employment arrangement