ServiceNow ITSM Specialist

A.C.Coy Company

. Maintain the health, performance, and reliability of the ServiceNow platform .

Posted 11/3/2026full-timeRosslyn • Virginia • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in maintaining and optimizing the ServiceNow platform, including configuration, customization, and technical support. Proficient in ITIL frameworks and capable of implementing automated processes while ensuring compliance with security policies.

Highest-signal resume keywords

ServiceNow ITSM ExperienceServiceNow Certified System AdministratorJavaScript ProficiencyITIL Framework KnowledgeAgile Environment Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ConfigurationCustom Workflows DevelopmentTechnical TroubleshootingSQL KnowledgeHTML ProficiencyCSS ProficiencyAutomated Processes ImplementationSystem IntegrationPerformance MonitoringRoot Cause Analysis

Soft Skills

Problem-SolvingInterpersonal SkillsEffective Communication

Tools & Technologies

Microsoft Azure DevOpsServiceNow Platform

Certifications & Qualifications

ServiceNow Certified Application DeveloperITIL Foundation Certification

Industry Keywords

IT SupportSystem AdministrationFederal IT StandardsCybersecurity PrinciplesUser TrainingAccess ControlCompliance DocumentationPublic Trust Clearance

Tech Stack

Tools & technologies

AzureCyber SecurityFirewallsITSMJavaScriptServiceNowSQL

About the role

Key responsibilities & impact

Maintain the health, performance, and reliability of the ServiceNow platform
Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities
Manage user roles, permissions, and access control according to security policies and organizational standards
Provide technical support and issue resolution with minimal disruption to IT services
Monitor system logs and performance, identifying and addressing potential issues proactively
Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules
Maintain documentation of configurations, processes, and procedures for compliance and knowledge sharing
Stay current with ServiceNow best practices, emerging features, and relevant federal IT standards
Provide technical leadership in platform design, integration, and optimization
Evaluate new tools and system changes for compatibility, performance, and long-term suitability
Support a US Government client

Requirements

What you’ll need

Bachelor’s degree in computer science, information systems, or a related discipline
5+ years of experience in IT support, system administration, or a related technical field
3+ years of ServiceNow ITSM experience in a development or consulting role
One or more required certifications: ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, or ITIL Foundation Certification
Demonstrated experience managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting
Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow
Strong knowledge of ITIL frameworks and ITSM best practices
Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS
Experience working in an Agile environment with tools such as Microsoft Azure DevOps
Ability to implement and maintain automated processes and workflows
Experience providing user training and technical documentation
Skilled in problem-solving and root cause analysis
Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context
Excellent interpersonal skills and ability to communicate effectively with technical and non-technical personnel
Must be a US citizen
Must be able to obtain a Position of Public Trust Clearance
Must have resided in the US for the last 5 years and not traveled outside the US for a combined total of 6 months or more in the last 5 years; military service excluded
No corp-to-corp candidates accepted

Benefits

Comp & perks

Contract-to-hire employment arrangement
Hybrid work arrangement