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VOIP Engineer
A.C.Coy Company. Perform daily server administration activities within the Voice-Over-IP platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in Cisco VoIP technologies, including CUCM, CER, and Cisco Webex Calling, while managing complex voice network projects and ensuring compliance with infrastructure standards. Proven ability to lead technical teams, provide Level 3 support, and execute root cause analysis for voice issues.
Highest-signal resume keywords
Cisco VoIP EngineeringCUCM ConfigurationCisco Webex CallingCCNP CertificationIP Routing and Switching
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Cisco VoIP EngineeringCUCM ConfigurationCisco Webex CallingSIP ProtocolH.323 ProtocolMCGP ProtocolRTP ProtocolIP RoutingSwitchingQoS
Soft Skills
LeadershipProblem SolvingTask Prioritization
Tools & Technologies
Cisco Integrated Service RoutersMultilayer SwitchesCisco Voice GatewaysTelecommunications Carriers
Certifications & Qualifications
CCNP Certification
Industry Keywords
Voice-Over-IPChange ManagementVulnerability ManagementIncident ResponseEnterprise Data Center
Tech Stack
Tools & technologiesSwitchingVoIP
About the role
Key responsibilities & impact- Perform daily server administration activities within the Voice-Over-IP platform
- Provide leadership, technical expertise, and subject matter input for complex issues and designs
- Work closely with the network team on daily operations
- Handle Level 3 incident and problem response while ensuring SLAs are met
- Manage change management, patching, vulnerability management, and day-to-day support of Cisco technologies
- Lead assigned voice network development and software implementation projects
- Evaluate client needs and recommend resources, staff, equipment, and materials
- Set task priorities
- Execute L2/L3 support and root cause analysis for voice issues, including packet loss, jitter, and latency
- Configure Cisco integrated service routers and multilayer switches with internal network engineers
- Migrate on-premises VoIP environments to Cisco Webex Calling
- Design and configure CUCM, CER, CUC, and CUBE/SBC
- Manage route patterns, translation rules, and calling search spaces for PSTN connectivity
- Create and maintain documentation for voice solutions, deployments, dial plans, configurations, and procedures
- Ensure compliance with voice network infrastructure standards
- Coordinate with telecommunications carriers and third-party vendors for number porting and incident resolution
- Oversee software patching, system backups, and firmware upgrades on Cisco voice gateways, phones, and servers
Requirements
What you’ll need- 5+ years of Cisco VoIP Engineer experience in an enterprise-size environment
- 5+ years of experience as a Network Engineer in a global organization
- CCNP or higher certification
- Experience with CUCM, CER, CUC, UCCX, and Expressway
- Experience with Cisco Webex Calling
- Knowledge of SIP, H.323, MCGP, and RTP protocols
- Strong understanding of IP routing, switching, and QoS (Quality of Service)
- Knowledge of enterprise data center and infrastructure environments
- Large project management experience
- No sponsorship; work authorization required
- Ability to provide out-of-hours support when required
Benefits
Comp & perks- Contract assignment
- Hybrid work arrangement: 3 days onsite and 2 days remote
- Out-of-hours support when required