Customer Success Analyst

+A Educação

. Develop and continuously improve the user journey strategy, focusing on retention and engagement .

Posted 9/16/2026full-timePorto Alegre • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing user journey strategies focused on retention and engagement, utilizing analytical skills to interpret data and generate actionable insights. Proficient in CRM tools and experienced in customer satisfaction metrics, with a strong emphasis on collaboration and communication across teams.

Highest-signal resume keywords

User Journey DesignData AnalysisCRM ToolsCustomer Satisfaction SurveysAgile Methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisUser Journey DesignCustomer Satisfaction SurveysRetention MetricsEngagement StrategiesExcelUser SegmentationAnalytical SkillsSystems ThinkingLogical Reasoning

Soft Skills

Strong CommunicationInterpersonal SkillsOrganizationAttention to DetailProactive Approach

Industry Keywords

Education SectorHealthcare Products

About the role

Key responsibilities & impact

Develop and continuously improve the user journey strategy, focusing on retention and engagement
Create and structure communication strategies for end users, aligned with business objectives
Monitor and analyze retention and performance metrics, identifying opportunities for improvement and generating strategic insights
Support the Product team in implementing improvements
Work with the Data team to create and refine user segmentations
Collaborate closely with internal teams to ensure strategic alignment and operational support

Requirements

What you’ll need

Experience designing and analyzing customer journeys, with a focus on retention and engagement
Analytical mindset, with the ability to interpret data and turn insights into practical actions
Intermediate Excel skills for data analysis and processing
Experience with customer satisfaction surveys (CSAT, NPS)
Intermediate knowledge of CRM tools
Preferred: experience in the education sector
Preferred: experience with healthcare products
Preferred: knowledge of Agile methodologies
Logical reasoning and systems thinking
Analytical skills and a proactive approach
Strong communication and interpersonal skills
Organization and attention to detail

Benefits

Comp & perks

Meal allowance, food allowance, and transportation allowance
Medical and dental insurance with 100% of the monthly premium covered by the company
Daycare assistance for mothers
Wellhub (Gympass): access to more than 250 activities at over 50,000 gyms
Profit-Sharing Program (PPR), aligned with the achievement of targets and objectives
Birthday month day off
Education assistance for undergraduate, graduate, and language courses
Discounts at partner institutions