Call Center Rep, Spanish Bilingual Preferred

A+ Federal Credit Union

. Answer incoming calls within established ring-time goals .

Posted 10/14/2026full-timeAustin • Texas • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and problem-solving skills while effectively managing member inquiries and transactions in a financial institution setting. Proficient in utilizing technology and software to enhance member service and support operational efficiency.

Highest-signal resume keywords

Financial Institution ExperienceExcellent Verbal And Written Communication SkillsResearch And Problem-Solving SkillsBilingual SpanishDecision-Making Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Math SkillsAccount ManagementLoan InquiriesPayment ProcessingFraud IdentificationOnline Account TroubleshootingWire Transfer RequestsDocuSignSales Goal AchievementQuality Assurance Monitoring

Soft Skills

DependabilityOrganizationFlexibilityGood Listening SkillsAbility To Multitask

Tools & Technologies

Phone SystemComputer SoftwareOnline Account-Opening System

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Credit Union ProductsMember Rewards ProgramPromotionsError ResolutionCommunity Events

About the role

Key responsibilities & impact

Answer incoming calls within established ring-time goals
Verify member identities using security PINs or approved security questions
Identify potential scams and fraud on every call
Assist members with loan inquiries, payments, automatic transfers, payoff requests, rates, and payment history
Educate and advise members about accounts, rates, products, services, and error resolution
Promote internal service and collaborate with departments and branches
Maintain knowledge of credit union products and services
Inform members and prospects about promotions and product updates
Open accounts using the online account-opening system and offer relevant products and services
Answer questions about cleared items, direct deposits, account transactions, funds availability, and check holds
Process stop payments, debit card requests, blocking, and travel notifications
Explain debit card holds, pending transactions, and opt-in/opt-out requirements
Troubleshoot online account issues and reset or unlock member logins
Prepare and submit wire transfer requests
Send documents securely through DocuSign
Review and create copies of cleared items
Handle Member Rewards program adjustments
Make fee-reversal decisions within approved limits
Achieve and maintain at least 75% success in sales-goal referrals and 80% in quality-assurance monitoring
Complete required Level I assignments
Conduct monthly individual dialogs with the Manager
Assist with department projects
Participate in credit-union-sponsored activities and community/education events
Perform other assigned duties

Requirements

What you’ll need

High school diploma or GED equivalent
Minimum of six months financial institution experience or equivalent call center experience preferred
Skilled use of phone system, computer, and related software
Basic math/accounting skills
Excellent verbal and written communication skills
Research and problem-solving skills, including dealing with potential conflict
Ability to work independently and as part of a team
Flexibility to adapt to change
Bilingual Spanish preferred
Ability to work flexible hours, including Saturdays
Ability to work at least 40 hours per week
Ability to communicate heavily through telephone, email, and in-person communications
Ability to multitask
Decision-making abilities
Pleasant and professional appearance and speaking voice
Good listening skills
Dependability and organization

Benefits

Comp & perks

Incentives of up to $400 per month
Potential $2,400 annual incentive bonus
Potential 4% annual company bonus
Work from home eligibility after six months with Meets Standard Performance and Manager Approval
Training and continued learning/development
Career advancement opportunities within the credit union
Participation in credit union-sponsored activities and community/education events