Call Center Representative, Spanish Bilingual Preferred

A+ Federal Credit Union

. Answer incoming calls within established ring-time goals .

Posted 10/14/2026full-timeHarker Heights • Texas • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and problem-solving abilities while effectively managing member inquiries and transactions. Proficient in handling financial institution processes and maintaining knowledge of credit union products and services.

Highest-signal resume keywords

Financial Institution ExperienceExcellent Verbal And Written Communication SkillsResearch And Problem-Solving SkillsBilingual SpanishBasic Math/Accounting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Phone System ProficiencyComputer And Related Software SkillsAccount ManagementWire-Transfer ProcessingOnline Account TroubleshootingPayment ProcessingSales Goal AchievementDocument Management Using DocuSignMember Identity VerificationFee-Reversal Decision Making

Soft Skills

Team CollaborationFlexibility To Adapt To ChangeIndependent Work AbilityConflict Resolution

Certifications & Qualifications

High School Diploma Or GED Equivalent

Industry Keywords

Credit Union Products And ServicesMember RewardsAccount TransactionsFraud PreventionCustomer Service

About the role

Key responsibilities & impact

Answer incoming calls within established ring-time goals
Verify member identities using security PINs or approved security questions
Identify potential loss or fraud, including phone, check, and debit-card scams
Assist members with loan inquiries, payments, payoff requests, rates, automatic transfers, and payment histories
Answer and research account, rate, product, service, and error-resolution questions
Promote internal service and collaboration with departments and branches
Maintain knowledge of credit union products and services
Inform members about promotions and updated products or services
Open accounts using the online account-opening system and offer relevant products and services
Handle questions about cleared items, direct deposits, account transactions, stop payments, debit-card holds, pending transactions, and member opt-in/opt-out requests
Troubleshoot online-account issues and reset or unlock member logins
Prepare and submit wire-transfer requests
Send requested documents securely through DocuSign
Review and create copies of cleared items
Handle Member Rewards adjustments
Answer funds-availability and check-hold inquiries and release holds within approved limits
Process debit-card orders, blocking requests, and travel notifications
Make fee-reversal decisions within approved limits
Achieve and maintain at least 75% success in established sales-goal referrals and 80% success in quality-assurance monitoring
Complete Level I assignments and participate in monthly manager dialogs
Assist with department projects and participate in credit-union-sponsored community and education events
Perform other assigned duties

Requirements

What you’ll need

High school diploma or GED equivalent
Minimum of six months financial institution experience or equivalent call center experience preferred
Skilled use of phone system, computer, and related software
Basic math/accounting skills
Excellent verbal and written communication skills
Research and problem-solving skills, including dealing with potential conflict
Ability to work independently and as part of a team
Flexibility to adapt to change
Bilingual Spanish preferred
Ability to work flexible hours, including Saturdays
Ability to work at least 40 hours per week
Must be able to communicate heavily through telephone, email, and in-person communications
Must be able to reach, feel, bend, stoop, carry, finely manipulate, and key in data
Ability to make decisions within approved limits and escalate situations outside A+FCU policy or procedures

Benefits

Comp & perks

Incentives of up to $400 per month
Potential $2,400 annual incentive bonus
Potential 4% annual company bonus
Work-from-home eligibility after six months with Meets Standard Performance and manager approval
Opportunities for training and continued learning/development
Opportunities for career advancement within the credit union
Participation in credit-union-sponsored activities and community/education events