Call Center Representative, Spanish Bilingual Preferred

A+ Federal Credit Union

. Answer incoming calls within established ring-time goals .

Posted 9/22/2026full-timeAustin • Texas • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and problem-solving skills while effectively managing member inquiries and transactions in a financial institution setting. Proficient in using phone systems and computer software to assist members with account-related services and maintain knowledge of credit union products.

Highest-signal resume keywords

Financial Institution ExperienceExcellent Verbal And Written Communication SkillsResearch And Problem-Solving SkillsBilingual SpanishBasic Math/Accounting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementLoan InquiriesWire-Transfer ProcessingOnline Account TroubleshootingFee-Reversal DecisionsDebit-Card RequestsStop Payments ProcessingDocument Sending Through DocuSignSales-Referral GoalsQuality-Assurance Goals

Soft Skills

Flexibility To Adapt To ChangeAbility To Work IndependentlyTeam CollaborationMultitaskingOrganizational Skills

Tools & Technologies

Phone SystemComputer SoftwareOnline Account-Opening SystemInternal Software

Certifications & Qualifications

High School Diploma Or GED Equivalent

Industry Keywords

Credit Union Products And ServicesMember Identity VerificationFraud DetectionCommunity EngagementError Resolution

About the role

Key responsibilities & impact

Answer incoming calls within established ring-time goals
Verify member identities using security PINs or approved security questions
Identify potential loss or fraud, including phone, check, and debit-card scams
Assist members with loan inquiries, payments, automatic transfers, payoff requests, rates, and payment history
Advise members on accounts, rates, products, services, and error resolutions
Maintain knowledge of credit union products and services
Inform members about promotions and new or updated products and services
Open accounts using the online account-opening system and offer relevant products and services
Answer questions about cleared items, direct deposits, account transactions, funds availability, and check holds
Process stop payments, debit-card requests, blocks, and travel notifications
Troubleshoot online-account issues and reset or unlock member logins
Prepare and submit wire-transfer requests
Send requested documents securely through DocuSign
Review and create copies of cleared items using internal software
Handle Member Rewards program adjustments
Make fee-reversal decisions within approved limits
Meet established sales-referral and quality-assurance goals
Complete Level I assignments and participate in department projects
Conduct monthly individual dialogs with the manager
Participate in credit-union-sponsored community and education events

Requirements

What you’ll need

High school diploma or GED equivalent
Minimum of six months financial institution experience or equivalent call center experience preferred
Skilled use of phone system, computer, and related software
Basic math/accounting skills
Excellent verbal and written communication skills
Research and problem-solving skills, including dealing with potential conflict
Ability to work independently and as part of a team
Flexibility to adapt to change
Bilingual Spanish preferred
Ability to work flexible hours, including Saturdays
Ability to multitask, organize, plan, and make decisions
Ability/stamina to work at least 40 hours a week
Must be able to communicate heavily through telephone, email, and in-person communications

Benefits

Comp & perks

Incentives of up to $400 per month
Potential $2,400 annual incentive bonus
Potential 4% annual company bonus
Work-from-home eligibility after six months with Meets Standard Performance and manager approval
Opportunities for training and continued learning/development
Career advancement opportunities within the credit union
Participation in credit-union-sponsored activities and community/education events