Call Center Representative, Spanish Bilingual Preferred

A+ Federal Credit Union

. Answer all incoming calls within the established ring time goal .

Posted 9/22/2026full-timeHarker Heights • Texas • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and problem-solving abilities while providing exceptional member service in a financial institution. Proficient in handling account inquiries, processing transactions, and maintaining knowledge of credit union products and services.

Highest-signal resume keywords

Financial Institution ExperienceExcellent Verbal And Written Communication SkillsResearch And Problem-Solving SkillsBilingual SpanishBasic Math/Accounting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account OpeningTransaction ProcessingLoan InquiriesPayment ProcessingFraud DetectionWire Transfer RequestsDocuSignStop PaymentsFunds AvailabilityDebit Card Management

Soft Skills

Team CollaborationAdaptabilityMultitaskingOrganizational SkillsProfessionalism

Tools & Technologies

Phone SystemComputer SoftwareOnline Account Opening SystemInternal Software

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Credit UnionMember ServiceSales ReferralQuality AssuranceCommunity Engagement

About the role

Key responsibilities & impact

Answer all incoming calls within the established ring time goal
Verify member identification using Security PINs or approved security questions
Identify potential loss or fraud, including phone, check, and debit card scams
Assist members with loan inquiries, payoff requests, rate information, payments, automatic transfers, and payment history
Educate and advise members about accounts, rates, products, services, and error resolution
Promote and maintain quality internal service with departments and branches
Maintain knowledge of credit union products and services
Inform members about promotions and new or updated products and services
Open various account types using the online account opening system
Answer questions about cleared items, direct deposits, and account transactions
Process stop payments according to procedures
Explain debit card holds and pending transaction requirements
Troubleshoot online account issues and reset or unlock logins
Prepare and submit wire transfer requests
Send documents securely through DocuSign
Review and create copies of cleared items using internal software
Handle Member Rewards program adjustments
Process funds availability and check holds within approved limits
Handle debit card ordering, blocking, and travel notifications
Make fee reversal decisions within approved limits
Meet established sales referral and quality assurance goals
Complete required Level I assignments and department projects
Conduct monthly individual dialogs with the manager
Participate in credit union-sponsored activities and community/education events

Requirements

What you’ll need

High school diploma or GED equivalent
Minimum of six months financial institution experience or equivalent call center experience preferred
Skilled use of phone system, computer, and all related software
Basic math/accounting skills
Excellent verbal and written communication skills
Research and problem-solving skills, including dealing with potential conflict
Ability to work independently and as part of a team
Flexibility to adapt to change
Bilingual Spanish preferred
Able to work flexible hours including Saturdays
Ability to work at least 40 hours a week
Ability to communicate heavily through telephone, e-mail, and in-person communications
Ability to multitask, organize, plan, and make decisions
Pleasant and professional approach when working with the public

Benefits

Comp & perks

Incentives of up to $400 per month
Potential $2,400 annual incentive bonus
Potential 4% annual company bonus
Work from home eligibility after six months with Meets Standard Performance & Manager Approval
Call Volume Premium of $1.00 per hour
Opportunities for training and continued learning/development
Opportunities for career advancement within the credit union
Participation in credit union-sponsored activities and community/education events