Customer Success Manager

A2Z

. Guide customers on best practices to drive further value from the A2Z Sync platform.

Posted 10/27/2026full-timeDenver • Colorado • United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Management, utilizing data synthesis to drive actionable insights and optimize customer engagement. Proficient in project management and relationship building, ensuring timely delivery of customer solutions and exceeding KPIs.

Highest-signal resume keywords

Customer Success ManagementData Synthesis and InsightsProject ManagementRelationship BuildingVitally Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success ProcessKPI DevelopmentAccount ManagementCustomer Growth StrategiesRisk Identification and Resolution

Soft Skills

Excellent Communication SkillsProactive Problem-SolvingCollaborationAdaptabilityPresentation Skills

Tools & Technologies

VitallyCustomer Success Platforms

Industry Keywords

SaaSClient-Facing RoleStakeholder ManagementCustomer FeedbackContinuous Improvement

About the role

Key responsibilities & impact

Guide customers on best practices to drive further value from the A2Z Sync platform.
Utilize advanced platform features to solve customer problems and optimize processes.
Synthesize data and provide actionable insights to improve product adoption and business outcomes.
Develop understanding of the Customer Success Management process, customer growth levers, and KPIs.
Leverage Vitally and other tools to identify risks and opportunities within customer accounts.
Report progress and blockers to individual targets.
Build and manage relationships with customer stakeholders at all levels.
Identify and resolve account risks before escalation.
Execute project management, customer deliverables, and internal updates on time.
Collaborate with Customer Success teams and log customer feedback for continuous improvement.
Communicate with customers across all channels and present to varied stakeholder levels.
Meet or exceed KPIs and develop recovery plans when off track.
Identify account growth opportunities and collaborate with the Account Manager to close expansions.

Requirements

What you’ll need

3+ years of experience in a Customer Success, Account Management, or client-facing SaaS role.
Proven ability to synthesize data and translate it into actionable customer insights.
Solid understanding of the Customer Success process, customer growth levers, and KPIs.
Experience using Customer Success platforms such as Vitally or similar tools.
Strong project management skills with a track record of delivering customer and internal deliverables on time.
Excellent written and verbal communication skills, adaptable for both technical and non-technical audiences.
Demonstrated ability to build and manage relationships with stakeholders at all levels.
Proactive problem-solving ability with solutions to barriers or risks.
Comfortable presenting to customer teams, including executives and frontline users.
Highly collaborative, with experience working cross-functionally to achieve shared goals.
Consistently meets or exceeds KPIs and proactively develops plans to address gaps.

Benefits

Comp & perks

Employer-Paid Health, Dental, and Vision Insurance: Comprehensive coverage for you and your family starting on day one.
Flexible Hybrid Work Schedule: Enjoy a balance of in-office collaboration and remote work with three days in our Denver Tech Center office.
401(k) Retirement Plan with Company Match
Generous Paid Time Off (PTO): Unlimited PTO and 10 paid holidays.
Short-Term and Long-Term Disability Coverage: Fully employer-paid.
Life and AD&D Insurance: Employer-paid coverage.
Free Mental Health Support: Confidential therapy sessions through BetterHelp for you and your family.
Pet Insurance Options
Identity Theft Protection
Great co-workers and a stocked kitchen with snacks and beverages