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Member Services Advocate
AAA Life Insurance Company. Support all lines of insurance processing, including generating enrollments, providing customer service, and performing administrative tasks based on member inquiries and requests.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within the insurance industry, effectively handling member inquiries and processing insurance enrollments while ensuring a positive member experience. Proficient in navigating multiple computer applications and performing accurate mathematical calculations.
Highest-signal resume keywords
Customer Service ExperienceInsurance KnowledgeMathematical Calculation SkillsCall Center ExperienceFlexible Schedule
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Insurance ProcessingEnrollment GenerationReinstatement ProcessingMathematical CalculationsMultiple Computer Applications Navigation
Soft Skills
Problem ResolutionEffective CommunicationConfident Information Delivery
Tools & Technologies
Telephone Technologies
Industry Keywords
Life InsuranceMember ExperienceInsurance ProductsAAA Life Insurance
About the role
Key responsibilities & impact- Support all lines of insurance processing, including generating enrollments, providing customer service, and performing administrative tasks based on member inquiries and requests.
- Handle member inquiries and resolve problems, escalating when necessary.
- Deliver information confidently to members.
- Approve and process reinstatement forms within guidelines.
- Enroll members in coverage as opportunities arise.
- Assist management with receiving and resolving insured and member complaints.
- Leverage the AAA Life brand and create a positive member experience.
- Transfer or redirect members to other AAA Life Insurance departments and contacts when necessary.
- Perform other duties as assigned.
Requirements
What you’ll need- High School diploma required; some college level coursework preferred.
- Minimum 2 years’ experience in a customer service related position required
- Must be flexible in their personal schedules and be willing to work overtime and weekends as business dictates.
- Insurance/call center experience preferred.
- Basic understanding and knowledge of life insurance company operations, policies and procedures and knowledge of various insurance products preferred
- Ability to perform accurate mathematical calculations (addition, subtraction, multiplication and division.)
- Prior experience navigating and operating multiple computer applications and telephone technologies desired.
- Ability to perform the physical and concentration requirements described in the job description.
- AAA Life Insurance Company does not offer immigration sponsorship; applicants must not currently require or potentially require employer-sponsored immigration support.
Benefits
Comp & perks- Equal employment opportunity commitment
- Reasonable accommodation for otherwise qualified applicants
- Remote work arrangement