Call Center Representative

AAA Northeast

. Receive incoming roadside assistance calls on behalf of contracted automobile companies .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills, effectively managing high-volume calls while providing accurate information and support. Proficient in using software applications for data capture and navigation resources to assist members in roadside situations.

Highest-signal resume keywords

Customer Service ExperienceCall Center ExperienceAbility To Read MapsComputer ProficiencyHigh-Speed Internet Access

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High School DiplomaGEDRoadside Assistance KnowledgeMembership VerificationData EntryProblem SolvingSafety PrioritizationEmotional ManagementAfter-Call Work StandardsNavigation Resource Utilization

Soft Skills

Effective CommunicationListening SkillsTrust BuildingCooperationPersuasion

Tools & Technologies

Department SoftwareNavigation ToolsCommunication Systems

Industry Keywords

Road ServiceAutomobile AssistanceMember RetentionNew Membership SalesAAA Northeast

About the role

Key responsibilities & impact

Receive incoming roadside assistance calls on behalf of contracted automobile companies
Process requests and gather required information to provide timely service
Answer caller questions and provide detailed information about road service products and services
Provide Five Diamond Customer service to encourage member retention, renewal, and new membership sales
Take road service calls while managing members’ emotional states
Verify membership number, name, telephone number, email, vehicle description, location, and nature of vehicular problem
Use department/program software to capture accurate information, prioritize safety-related calls, and research membership status
Help members determine the exact location of disabled vehicles or meeting places using probing questions, maps, and other resources
Adhere to standards for after-call work, talk time, and staffed time
Provide information on road service policies and procedures
Determine the appropriate course of action for each call and consult supervisors for special circumstances
Accommodate members in borderline situations, including membership verification and new-member applications

Requirements

What you’ll need

Eligible applicants must live within the AAA Northeast footprint: RI, MA, CT, NY, NJ & FL
High School Diploma or GED required, or 4 years of experience in lieu of degree required
Customer Service experience required
Call Center experience preferred
Ability to address various high volume and challenging situations
Ability to listen to, understand, and communicate by telephone, in writing, or electronically
Ability to read maps and utilize navigation resources
Ability to convince others to buy goods/services or change their minds or actions
Ability to build mutual trust, respect, and cooperation
Ability to apply general rules to specific problems
Ability to operate a computer with relevant software applications
Ability to maintain confidentiality
High-speed internet access meeting minimum internet speed requirements
Commitment to a schedule including at least one weekend shift