Dispatch Supervisor

AAA Northeast

. Direct all dispatch activities to achieve desired response-time results .

Posted 9/17/2026full-timeMilford • Connecticut • United StatesMid-LevelSenior💰 $57,000 - $64,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in dispatch operations, including compliance with AAA dispatch standards and Five Diamond Service, while effectively supervising and mentoring dispatch personnel to achieve response-time and call-completion targets.

Highest-signal resume keywords

Dispatch ExperienceSupervisory ExperienceKnowledge of Dispatch StandardsAbility to Monitor Service AreasAbility to Detect Equipment Malfunctions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Dispatch OperationsResponse-Time ManagementCall-Completion TargetsContingency Measures ImplementationService-Quality Monitoring

Soft Skills

MentoringCollaborationProblem-SolvingCommunication

Certifications & Qualifications

Associate's Degree

Industry Keywords

AAA Dispatch StandardsFive Diamond ServiceOperational ChangesPerformance ReportingCross-Functional Decisions

About the role

Key responsibilities & impact

Direct all dispatch activities to achieve desired response-time results
Take immediate action to prevent or correct dispatch problems
Collaborate with ERS supervisors, call center staff, dispatchers, field staff, training specialists, and management
Monitor calls in progress and service areas for aging and bottlenecks
Supervise the dispatch area and achieve ERS response-time and call-completion targets
Deploy dispatch staff and support cross-functional decisions
Supervise, mentor, and direct lead dispatch personnel
Ensure subordinate staff understand their roles and demonstrate competence
Ensure compliance with AAA dispatch standards, procedures, practices, and Five Diamond Service
Provide supervisors with regular dispatcher-performance reports
Identify service-quality roadblocks and coordinate troubleshooters
Keep management, trainers, and shift supervisors informed of changing conditions and problems
Assist in designing and implementing operational and technological changes
Detect equipment malfunctions, communicate issues, and implement contingency measures
Consider cost implications of dispatch decisions and ensure stewardship
Perform other duties as assigned

Requirements

What you’ll need

Associate's Degree Required or 3-4 Years of Additional Relevant Work Experience Required
Dispatch experience required
Supervisory experience preferred
Eligible applicants must live within a commutable distance to Providence, RI
Must meet work-from-home requirements, including high-speed internet access with minimum internet speed requirements
Ability to work Tuesday-Saturday, 2:30pm-11:00pm
Ability to supervise, mentor, and coordinate lead dispatch personnel
Knowledge of dispatch standards, procedures, practices, and Five Diamond Service
Ability to monitor service areas, response times, aging calls, and bottlenecks
Ability to detect equipment malfunctions and implement contingency measures

Benefits

Comp & perks

Hybrid work arrangement with 3 days onsite and 2 days remote
Remote work support, including high-speed internet access meeting minimum speed requirements