Dispatcher – 2nd shift

AAA Northeast

. Process information received on service requests and dispatch calls using radio, telephone, digital/computer data link, fax, and AVL .

Posted 11/11/2026full-timeProvidence • Rhode Island • United StatesJunior💰 $21 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in call center operations, effectively managing service requests and resource deployment while ensuring member satisfaction and safety. Proficient in communication and problem resolution, with a focus on optimizing service delivery and maintaining accurate documentation.

Highest-signal resume keywords

Call Center ExperienceResource DeploymentCommunication SkillsProblem ResolutionDocumentation Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Request ProcessingGeographical CodingCall Status DocumentationData CollectionEmergency Call Prioritization

Soft Skills

Interpersonal CommunicationCustomer Service OrientationTeam Collaboration

Tools & Technologies

Radio CommunicationTelephone SystemsDigital Data LinksFax MachinesAVL Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Roadside AssistanceMember Service CounselorAAA/CAA ProductsService Facility CoordinationEmergency Services

About the role

Key responsibilities & impact

Process information received on service requests and dispatch calls using radio, telephone, digital/computer data link, fax, and AVL
Deploy service resources to meet member needs and optimize resource use
Relay member situation, vehicle problem, and location details to drivers
Perform spotting duties and geographically code calls when necessary
Determine required service type and most appropriate facility
Prioritize safety, weather, traffic, police, and emergency calls
Monitor ETAs, resource availability, deployment, and routing; reallocate resources as needed
Communicate with members about problem resolution, safety, towing/extraction alternatives, repair service, covered benefits, additional charges, and delays
Recommend AAA/CAA products and services when appropriate
Maintain call-status documentation and ensure calls are cleared with proper codes
Communicate with drivers and service facilities regarding call status and problems
Resolve service problems reported by members and drivers
Collect data and assess facility/driver cooperation and performance
Perform Member Service Counselor-AS duties when necessary
Coordinate Roadside Assistance Program call details with external agencies
Collect, document, and communicate information for RAP road service calls

Requirements

What you’ll need

High School Diploma or GED required
1–3 years of call center experience required
Eligible applicants must live within a commutable distance to Providence, RI
Ability to work a 2nd-shift schedule, Tuesday–Saturday, 2:30pm–11:00pm
Ability to complete the first two weeks of training Monday–Friday, 8:30am–5:00pm
High-speed internet access meeting minimum speed requirements for remote work
Ability to work onsite 3 days per week and remotely 2 days per week

Benefits

Comp & perks

Ongoing world-class training and proven career paths
Medical coverage with employer contributions covering up to 93% of the premium cost
Dental and vision options
6% company match on 401(k) retirement plan contribution, fully vested and made every pay period
3 weeks’ vacation
12 holidays
8 sick days
48 hours of volunteer time annually
Free AAA membership
Insurance discounts
Travel commission refund
Up to $625 in wellness incentives
Up to $6,000 in tuition reimbursement
Annual bonus opportunities
Additional monthly and/or quarterly incentive compensation for certain roles