Client Growth – Integration Lead

AAB

. Roll out and govern the key account management framework across Regions .

Posted 11/11/2026full-timeUnited KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client growth and key account management, leveraging client data and insights to drive strategic initiatives and improve client relationships. Proven ability to influence stakeholders and lead complex programs in a partnership-driven environment.

Highest-signal resume keywords

Client GrowthKey Account ManagementCross-SellingClient FeedbackBusiness Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningClient RetentionData AnalysisProgram DevelopmentStrategic Planning

Soft Skills

Clear CommunicationEffective Session FacilitationInfluencing Without AuthorityConstructive Challenge

Tools & Technologies

CRMBusiness Intelligence ToolsClient Reporting

Industry Keywords

Professional ServicesPartnershipMergersAcquisitionsPost-Deal Integration

About the role

Key responsibilities & impact

Roll out and govern the key account management framework across Regions
Develop and present insights and recommendations to regional and business unit leaders
Track adoption, remove blockers, and improve the key account management approach
Build a culture of responsible client growth and cross-selling
Help route opportunities to the appropriate experts
Use client data to identify themes and trends for broadening client relationships
Coordinate with Sales Enablement, Marketing and Business Units to avoid duplicated effort
Build and maintain a year-round client feedback framework
Oversee follow-up and resolution for unhappy clients
Help the business learn from lost clients and lost bids
Use client intelligence and AI to identify trends and at-risk clients early
Design the client care integration roadmap alongside the Head of Client Experience
Lead the client side of acquisition integrations and raise risks and decision points early
Track impact through account-management adoption, cross-sell pipeline, win rate, revenue, feedback response, retention, and integration milestones

Requirements

What you’ll need

Senior experience in client growth, client experience, key account management or business development
Experience leading firm-wide programmes in a complex, Partner-led business
Ability to influence senior leaders without direct authority
Hands-on knowledge of account planning, cross-selling, client feedback and retention
Ability to turn strategy into clear routines and actions
Confident use of client data to set priorities and measure results
Clear communication, effective session facilitation, and constructive challenge
Background in professional services or a partnership (desirable)
Experience of mergers, acquisitions or post-deal integration (desirable)
Experience using CRM, client reporting or business intelligence tools (desirable)
Experience designing training or adoption programmes for Partners (desirable)

Benefits

Comp & perks

Annual leave plus public holidays, with the option to buy or carry over leave
Enhanced parental leave (maternity, paternity, adoption)
Paid volunteering day
Private Medical Insurance (PMI) for you and the option to cover family members
Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
Death in Service benefit
Competitive pension scheme
Life assurance policies
Hybrid working model
Agile working culture supporting flexible hours and smarter working
Modern office spaces designed for collaboration, focus, and wellbeing
Tailored training, professional qualifications, and continuous support
Opportunities to lead, learn, and make an impact