Operational Support Services – Freshdesk Assistant

AAB

. Produce high-quality documents including letters, reports, proposals, slide decks, file notes, and mail merges using Microsoft Office packages .

Posted 10/23/2026full-timeEdinburgh • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced proficiency in Microsoft Office applications, particularly Word, PowerPoint, and Excel, while ensuring high-quality document production and accuracy. Exhibits strong organizational, time management, and interpersonal skills to effectively support operational needs and collaborate with stakeholders.

Highest-signal resume keywords

Advanced Proficiency In Microsoft WordAdvanced Proficiency In Microsoft PowerPointAdvanced Proficiency In Microsoft ExcelDocument Processing ExperienceStrong Organisational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ProductionFinancial Statement TypingAudio TranscriptionData EntryAnti-Money Laundering Checks

Soft Skills

Attention To DetailWritten CommunicationVerbal CommunicationInterpersonal SkillsProblem Solving

Tools & Technologies

Microsoft OfficeDocuSignMicrosoft OutlookMicrosoft Teams

Industry Keywords

Professional Services OrganisationOffice AdministrationClient OnboardingFront Of House Support

About the role

Key responsibilities & impact

Produce high-quality documents including letters, reports, proposals, slide decks, file notes, and mail merges using Microsoft Office packages
Ensure document content is accurate, error-free, and aligned with brand guidelines
Type-sign financial statements and issue them for signing via DocuSign
Perform Anti-Money Laundering checks during interim client onboarding for acquired entities
Provide Front of House cover, including handling incoming and outgoing mail, welcoming clients, and providing refreshments
Manage diaries and coordinate internal meetings on an ad hoc basis
Transcribe audio dictation accurately and within agreed deadlines
Assist the Operational Support Team with ad hoc projects and new initiatives
Support groups and/or Business Units with ad hoc administration and data entry

Requirements

What you’ll need

Strong organisational and time management skills, with exceptional attention to detail and the ability to effectively prioritise and manage multiple tasks simultaneously
Excellent written and verbal communication skills
Advanced proficiency in Microsoft Word, PowerPoint, and Excel is essential
Working knowledge of Outlook and Microsoft Teams is desirable
Proven ability to work effectively under pressure, manage competing priorities, and consistently meet deadlines
High level of accuracy and attention to detail
Strong interpersonal skills and ability to build positive working relationships and collaborate with stakeholders at all levels
Experience in an office environment administration/support role with document processing is essential
Understanding of a professional services organisation is advantageous
Proactive and positive approach to problem solving
Ability to work independently as well as part of a team

Benefits

Comp & perks

Annual leave (plus public holidays), with the option to buy or carry over leave
Enhanced parental leave (maternity, paternity, adoption)
Paid volunteering day to support causes that matter to you
Private Medical Insurance (PMI) for you and the option to cover family members
Employee Assistance Programme (EAP) for 24/7 mental health and wellbeing support
Death in Service benefit
Competitive pension scheme
Life assurance policies to support you and your family
Hybrid working model
Agile working culture that supports flexible hours and smarter working
Modern office spaces designed for collaboration, focus, and wellbeing
Tailored training, professional qualifications, and continuous support
Opportunities to lead, learn, and make an impact