Director of Operations

Aave Labs

. Develop and scale the operational strategy, structure and processes for a growing global business and customer base .

Posted 10/14/2026full-timeDublin • IrelandLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational strategy development, process optimization, and customer experience management within regulated financial services. Proven ability to leverage data-driven insights and technology, including automation and AI, to enhance operational efficiency and scalability.

Highest-signal resume keywords

8+ Years Experience In OperationsExperience In Senior Leadership RoleUnderstanding Of Regulatory RequirementsExperience Delivering Customer Experiences At ScaleExperience As A PCF-42

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Strategy DevelopmentProcess OptimizationKPI EstablishmentData AnalysisOperational Risk ManagementGovernance And ControlsScalable Process DesignCustomer Complaints ManagementAutomation ImplementationAI Utilization

Soft Skills

LeadershipCoachingCross-Functional CollaborationProblem-SolvingCommunication

Tools & Technologies

Operational Reporting ToolsCustomer Relationship Management SoftwareAutomation ToolsAI SolutionsIncident Management Systems

Industry Keywords

FintechFinancial ServicesConsumer TechnologyRegulated Business ActivitiesWeb3CryptoOperational ResilienceBusiness ContinuityCustomer ExperienceHigh-Growth Environment

Tech Stack

Tools & technologies

Web3

About the role

Key responsibilities & impact

Develop and scale the operational strategy, structure and processes for a growing global business and customer base
Assume responsibility for the operational management of Push Virtual Assets Ireland Ltd as PCF-42, including day-to-day operations, operational risks, controls and regulatory obligations
Identify bottlenecks, inefficiencies and operational risks, implementing processes and systems to improve reliability, speed and execution quality
Ensure consistently high-quality customer experiences from onboarding through ongoing support and issue resolution
Own the Group’s complaints management framework, including complaints identification, investigation, escalation, resolution and adjudication within the Irish regulated entity
Use tooling, automation and AI to reduce manual processes and improve customer and team experiences
Define and monitor operational KPIs, translating data into actions and priorities
Bring operational and customer insights into product development and ensure operational readiness for products and launches
Own relationships and performance across operational vendors and service providers
Partner with Compliance and Legal on regulatory requirements and customer outcomes
Work with ICT & Security on operational resilience, incident management and business continuity
Hire, coach and develop a high-performing Operations organisation
Provide operational reporting and management information to executive leadership and relevant Boards

Requirements

What you’ll need

8+ years of experience in Operations, Customer Operations, Business Operations or a related function, with meaningful experience in a senior leadership role
Experience building or scaling operations within a high-growth consumer technology, fintech or financial services business
Experience operating across regulated and unregulated business activities, with an understanding of differing operational requirements, governance and controls
Experience delivering customer experiences at scale
Track record of designing scalable processes and operating models
Understanding of technology, automation and AI for improving operational efficiency
Highly data-driven; comfortable establishing KPIs, analysing performance and prioritising improvements
Experience working closely with Product, Engineering, Compliance and other cross-functional teams
Strong understanding of operational and governance requirements for regulated financial services businesses, including customer complaints, operational risk management and regulatory accountability
Experience as a PCF-42 or in a similar regulated position
Experience within crypto or Web3 strongly preferred, particularly within consumer-facing products, but not essential