Court Coverage Specialist

ABC Legal Services

. Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates .

Posted 10/20/2026full-timeRemote • Florida • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation skills and the ability to manage high-volume outreach effectively while maintaining client communication and ensuring attorney coverage. Proficient in handling scheduling conflicts and adapting to fast-paced environments with a focus on meeting performance metrics.

Highest-signal resume keywords

High-Volume Phone OutreachNegotiation SkillsCRM FamiliarityScheduling Tools ExperienceMetrics-Driven Performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NegotiationSchedulingData LoggingPipeline ManagementConflict Resolution

Soft Skills

Strong Verbal CommunicationOrganizational SkillsCalm Under PressureDecisiveness

Tools & Technologies

CRM SoftwareGoogle WorkspaceMac OS

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Legal OperationsCourt HearingsStaffingDispatchCollections

About the role

Key responsibilities & impact

Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates
Negotiate fees in real time, handle counteroffers, and protect margins while securing coverage
Triage competing hearings and prioritize a fast-moving pipeline
Handle last-minute changes, cancellations, and urgent coverage gaps
Onboard new attorneys, answer questions, and provide ongoing support
Update law firms on hearing status and maintain client communication
Log activity, confirm assignments, and keep pipeline data accurate
Identify recurring coverage gaps and suggest process improvements in huddles and team meetings
Meet daily metrics for coverage speed, dropped hearings, portfolio efficiency, and cost targets
Resolve scheduling and conflict issues
Set up the next day's coverage and hand off outstanding work

Requirements

What you’ll need

1+ year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service
Comfortable and efficient on the phone, with strong verbal and written communication
Organized and able to manage many open items simultaneously
Calm and decisive under deadline pressure
Technologically comfortable and quick to learn new platforms
High school diploma or equivalent
Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
Preferred: track record of hitting or exceeding KPIs in a metrics-driven role
Preferred: familiarity with CRM or scheduling tools
Preferred: exposure to legal, court, or collections operations
Preferred: comfortable on Mac OS and Google Workspace
Monday–Friday availability, 8:00 AM–5:00 PM Mountain Time
Must be located in Florida

Benefits

Comp & perks

Health, Dental, and Vision Insurance
401(k) with Company Matching
Paid Time Off
7 Paid Company Holidays
4 Floating Holidays per Year
Life Insurance and AD&D Insurance
Long-Term Disability
Health Care Reimbursement Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Employee Assistance Program (EAP)
Pet Insurance
Promotion from within and a defined career ladder toward senior specialist and supervisor roles
Collaborative, supportive team environment
Daily huddles and team meetings for sharing challenges, brainstorming solutions, and improving work