Court Coverage Specialist

ABC Legal Services

. Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates .

Posted 10/20/2026full-timeUnited StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation skills and effective communication while managing a high-volume portfolio of court hearings. Proficient in scheduling, pipeline management, and utilizing CRM tools to enhance operational efficiency.

Highest-signal resume keywords

High-Volume Phone CommunicationNegotiation and Objection HandlingPipeline Management and PrioritizationCRM and Scheduling Tools FamiliarityAttention to Detail and Multitasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NegotiationData EntryScheduling CoordinationPipeline ManagementCustomer ServiceConflict ResolutionHigh-Volume OutreachMetrics-Driven PerformanceObjection HandlingCase Management

Soft Skills

Organizational SkillsCalm Under PressureDecisivenessRelationship ManagementProblem-Solving

Tools & Technologies

CRM SystemsGoogle WorkspaceMac OS

Industry Keywords

Legal OperationsCourt HearingsDispatchStaffingCollections

About the role

Key responsibilities & impact

Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates
Negotiate fees in real time, handle counteroffers, and protect margins while securing coverage
Prioritize competing hearings and make quick judgment calls in a fast-moving pipeline
Handle last-minute changes, cancellations, and urgent coverage gaps
Onboard and support attorneys, answer questions, and serve as their primary contact
Update law-firm clients on hearing status
Log activity, confirm assignments, and maintain accurate pipeline data
Identify recurring coverage gaps and contribute improvement ideas in huddles and team meetings
Work toward daily metrics for coverage speed, dropped hearings, book efficiency, and cost targets
Start mornings on high-priority hearings, triage new and at-risk hearings, resolve scheduling/conflict issues, set up next-day coverage, and hand off open items

Requirements

What you’ll need

1+ year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service
Comfortable and efficient on the phone, with strong verbal and written communication
Organized and able to manage many open items simultaneously
Calm and decisive under deadline pressure
Tech-comfortable and quick to learn new platforms
High school diploma or equivalent
Preferred: Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
Preferred: Track record of hitting or exceeding KPIs in a metrics-driven role
Preferred: Familiarity with CRM or scheduling tools
Preferred: Exposure to legal, court, or collections operations
Preferred: Comfortable on Mac OS and Google Workspace
Scheduling and calendar coordination
High-volume phone, text, and email communication
Negotiation and objection handling
Customer service and relationship management
Pipeline/case management and prioritization
Data entry and CRM/ticketing systems
Attention to detail and multitasking under deadlines
Problem-solving and conflict resolution

Benefits

Comp & perks

Health, Dental, and Vision Insurance
401(k) with Company Matching
Paid Time Off
7 Paid Company Holidays
4 Floating Holidays per Year
Life Insurance and AD&D Insurance
Long-Term Disability
Health Care Reimbursement Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Employee Assistance Program (EAP)
Pet Insurance
Defined career progression toward senior specialist and supervisor roles
Collaborative, supportive team environment with daily huddles and team meetings