Court Coverage Specialist

ABC Legal Services

. Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates .

Posted 10/20/2026full-timeRemote • Michigan • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation skills and effective communication while managing a high-volume portfolio of court hearings. Proficient in organizing tasks, resolving scheduling conflicts, and utilizing technology to enhance operational efficiency.

Highest-signal resume keywords

Negotiation SkillsHigh-Volume Phone OutreachCRM FamiliarityMetrics-Driven PerformanceScheduling Tools Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NegotiationSchedulingActivity LoggingProcess ImprovementKPI Tracking

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsCalm Under PressureDecisiveness

Tools & Technologies

CRM SoftwareScheduling ToolsGoogle WorkspaceMac OS

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Court OperationsLegal OperationsDispatchStaffingCollections

About the role

Key responsibilities & impact

Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates
Negotiate fees, handle counteroffers, and extend above-standard offers while protecting margins
Prioritize competing hearings and make quick judgment calls
Handle last-minute changes, cancellations, and urgent coverage gaps
Onboard and support attorneys, answer questions, and serve as their primary contact
Update law firms on hearing status and maintain client communication
Log activity, confirm assignments, and keep pipeline data accurate
Identify recurring coverage gaps and suggest process improvements in huddles and team meetings
Work toward daily metrics for coverage speed, dropped hearings, book efficiency, and cost targets
Resolve scheduling and conflict issues and hand off outstanding work

Requirements

What you’ll need

1+ year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service
Comfortable and efficient on the phone, with strong verbal and written communication
Organized and able to manage many open items simultaneously
Calm and decisive under deadline pressure
Tech-comfortable and quick to learn new platforms
High school diploma or equivalent
Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
Preferred: track record of hitting or exceeding KPIs in a metrics-driven role
Preferred: familiarity with CRM or scheduling tools
Preferred: exposure to legal, court, or collections operations
Preferred: comfortable on Mac OS and Google Workspace
Monday–Friday availability, 8:00 AM–5:00 PM Mountain Time

Benefits

Comp & perks

Health, Dental, and Vision Insurance
401(k) with Company Matching
Paid Time Off
7 Paid Company Holidays
4 Floating Holidays per Year
Life Insurance and AD&D Insurance
Long-Term Disability
Health Care Reimbursement Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Employee Assistance Program (EAP)
Pet Insurance
Promotion from within and a defined career ladder toward senior specialist and supervisor roles
Collaborative, supportive team environment
Daily huddles and team meetings for sharing ideas and improving processes