Court Coverage Specialist

ABC Legal Services

. Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates .

Posted 10/20/2026full-timeLongmont • South Carolina • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation skills and effective communication in high-volume environments, while managing scheduling and coverage efficiently. Proficient in data entry and CRM systems, with a focus on achieving performance metrics and resolving conflicts.

Highest-signal resume keywords

High-Volume Phone CommunicationNegotiation and Objection HandlingScheduling and Calendar CoordinationCRM and Ticketing SystemsCustomer Service and Relationship Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

NegotiationData EntryPipeline ManagementSchedulingConflict Resolution

Soft Skills

Organizational SkillsAttention to DetailProblem-SolvingCalm Under PressureMultitasking

Tools & Technologies

CRM SystemsGoogle WorkspaceMac OS

Industry Keywords

Court OperationsHigh-Touch Customer ServiceDispatchStaffingKPI Tracking

About the role

Key responsibilities & impact

Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates
Negotiate attorney fees in real time, handle counteroffers, and protect margins while securing coverage
Prioritize competing hearings and make quick judgment calls
Handle last-minute changes, cancellations, and urgent coverage gaps
Onboard new attorneys, answer questions, and provide ongoing support
Update law firms on hearing status and maintain client communication
Log activity, confirm assignments, and keep pipeline data accurate
Identify recurring coverage gaps and bring improvement ideas to daily huddles and team meetings
Work toward daily metrics including coverage speed, dropped hearings, book efficiency, and cost targets
Resolve scheduling and conflict issues and prepare next-day coverage handoffs

Requirements

What you’ll need

1+ year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service
Comfortable and efficient on the phone, with strong verbal and written communication
Organized and able to manage many open items simultaneously
Calm and decisive under deadline pressure
Tech-comfortable and quick to learn new platforms
High school diploma or equivalent
Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
Preferred: track record of hitting or exceeding KPIs in a metrics-driven role
Preferred: familiarity with CRM or scheduling tools
Preferred: exposure to legal, court, or collections operations
Preferred: comfortable on Mac OS and Google Workspace
Scheduling and calendar coordination
High-volume phone, text, and email communication
Negotiation and objection handling
Customer service and relationship management
Pipeline/case management and prioritization
Data entry and CRM/ticketing systems
Attention to detail and multitasking under deadlines
Problem-solving and conflict resolution

Benefits

Comp & perks

Health, Dental, and Vision Insurance
401(k) with Company Matching
Paid Time Off
7 Paid Company Holidays
4 Floating Holidays per Year
Life Insurance and AD&D Insurance
Long-Term Disability
Health Care Reimbursement Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Employee Assistance Program (EAP)
Pet Insurance
Defined promotion ladder toward senior specialist and supervisor roles
Collaborative, supportive team environment
Daily huddles and team meetings for sharing ideas and improving work