Court Coverage Specialist

ABC Legal Services

. Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates .

Posted 10/20/2026full-timeRemote • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation skills and the ability to manage high-volume phone outreach while maintaining organization and efficiency. Proficient in resolving scheduling conflicts and ensuring attorney coverage in a fast-paced environment.

Highest-signal resume keywords

Negotiation SkillsHigh-Volume Phone OutreachOrganizational SkillsKPI AchievementCRM Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

NegotiationSchedulingPipeline ManagementConflict ResolutionMetrics Tracking

Soft Skills

Verbal CommunicationWritten CommunicationDecisiveness Under PressureTeam Collaboration

Tools & Technologies

CRM ToolsScheduling ToolsGoogle WorkspaceMac OS

Industry Keywords

Legal OperationsCourt HearingsDispatchCollectionsHigh-Touch Customer Service

About the role

Key responsibilities & impact

Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates
Negotiate fees in real time, handle counteroffers, and protect margins while securing coverage
Triage competing hearings and make quick prioritization and judgment calls
Handle last-minute changes, cancellations, and urgent coverage gaps
Onboard and support attorneys, answer questions, and serve as their primary contact
Update law-firm clients on hearing status
Log activity, confirm assignments, and maintain accurate pipeline data
Identify recurring coverage gaps and suggest improvements in daily huddles and team meetings
Work toward daily metrics for coverage speed, dropped hearings, portfolio efficiency, and cost targets
Resolve scheduling and conflict issues, set up next-day coverage, and hand off outstanding work

Requirements

What you’ll need

1+ year in a role requiring high-volume phone outreach or direct negotiation, such as inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service
Comfortable and efficient on the phone, with strong verbal and written communication
Organized and able to manage many open items simultaneously
Calm and decisive under deadline pressure
Tech-comfortable and quick to learn new platforms
High school diploma or equivalent
Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
Preferred: track record of hitting or exceeding KPIs in a metrics-driven role
Preferred: familiarity with CRM or scheduling tools
Preferred: exposure to legal, court, or collections operations
Preferred: comfortable on Mac OS and Google Workspace
Available to work Monday–Friday, 8:00 AM–5:00 PM Mountain Time
Must be based in Arkansas

Benefits

Comp & perks

Health, Dental, and Vision Insurance
401(k) with Company Matching
Paid Time Off
7 Paid Company Holidays
4 Floating Holidays per Year
Life Insurance and AD&D Insurance
Long-Term Disability
Health Care Reimbursement Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Employee Assistance Program (EAP)
Pet Insurance
Promotion from within and a defined career ladder toward senior specialist and supervisor roles
Collaborative, supportive team environment
Daily huddles and team meetings for sharing challenges, brainstorming solutions, and improving work processes