Court Coverage Specialist

ABC Legal Services

. Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates .

Posted 10/20/2026full-timeRemote • North Carolina • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation skills and the ability to manage high-volume outreach effectively while maintaining organization and accuracy in tracking metrics. Proficient in handling urgent coverage needs and communicating clearly with attorneys and law firms.

Highest-signal resume keywords

Negotiation SkillsHigh-Volume Phone OutreachMetrics-Driven PerformanceCRM FamiliarityLegal Operations Exposure

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

NegotiationMetrics TrackingSchedulingPipeline ManagementConflict Resolution

Soft Skills

Strong Verbal CommunicationWritten CommunicationOrganizational SkillsCalm Under PressureDecisiveness

Tools & Technologies

CRM ToolsScheduling ToolsGoogle WorkspaceMac OS

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Court OperationsLegal OperationsStaffingDispatchGig-Platform OperationsCall Center

About the role

Key responsibilities & impact

Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates
Negotiate fees, handle counteroffers, and protect margins while securing coverage
Prioritize competing hearings and make quick judgment calls
Handle last-minute changes, cancellations, and urgent coverage gaps
Onboard and support attorneys and serve as their primary contact
Update law firms on hearing status
Log activity, confirm assignments, and maintain accurate pipeline data
Identify recurring coverage gaps and propose improvements in huddles and team meetings
Track daily metrics including coverage speed, dropped hearings, portfolio efficiency, and cost targets
Resolve scheduling and conflict issues and prepare outstanding work for handoff

Requirements

What you’ll need

1+ year in a role requiring high-volume phone outreach or direct negotiation
Comfortable and efficient on the phone, with strong verbal and written communication
Organized and able to manage many open items simultaneously
Calm and decisive under deadline pressure
Tech-comfortable and quick to learn new platforms
High school diploma or equivalent
Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
Preferred: track record of hitting or exceeding KPIs in a metrics-driven role
Preferred: familiarity with CRM or scheduling tools
Preferred: exposure to legal, court, or collections operations
Preferred: comfortable on Mac OS and Google Workspace
Monday–Friday availability, 8:00 AM–5:00 PM Mountain Time
Must be based in North Carolina

Benefits

Comp & perks

Health, Dental, and Vision Insurance
401(k) with Company Matching
Paid Time Off
7 Paid Company Holidays
4 Floating Holidays per Year
Life Insurance and AD&D Insurance
Long-Term Disability
Health Care Reimbursement Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Employee Assistance Program (EAP)
Pet Insurance
Defined career ladder and promotion opportunities