Court Coverage Specialist

ABC Legal Services

. Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates .

Posted 10/20/2026full-timeUnited StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation skills and effective communication while managing a high volume of court hearings and attorney coverage. Proficient in maintaining accurate records and improving workflow efficiency in a fast-paced environment.

Highest-signal resume keywords

Negotiation SkillsHigh-Volume Phone OutreachCRM FamiliarityMetrics-Driven PerformanceOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

NegotiationSchedulingRecord KeepingActivity LoggingMetrics Tracking

Soft Skills

Verbal CommunicationWritten CommunicationDecisiveness Under PressureOrganizational AbilityCalmness

Tools & Technologies

CRM ToolsScheduling ToolsGoogle WorkspaceMac OS

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Court OperationsLegal OperationsStaffingDispatchCall Center

About the role

Key responsibilities & impact

Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates
Negotiate fees in real time, handle counteroffers, extend above-standard offers when needed, and protect margins
Triage competing, new, and at-risk hearings and make quick judgment calls
Handle last-minute changes, cancellations, scheduling issues, conflicts, and urgent coverage gaps
Onboard new attorneys, answer questions, and provide ongoing support
Update law firms on hearing status and maintain client communication
Log activity, confirm assignments, and keep pipeline and records accurate
Identify recurring coverage gaps and suggest improvements in daily huddles and team meetings
Work toward daily metrics for coverage speed, dropped hearings, workflow efficiency, and cost targets

Requirements

What you’ll need

1+ year in a role requiring high-volume phone outreach or direct negotiation, including inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service
Comfortable and efficient on the phone, with strong verbal and written communication
Organized and able to manage many open items simultaneously
Calm and decisive under deadline pressure
Tech-comfortable and quick to learn new platforms
High school diploma or equivalent
Preferred: experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment
Preferred: track record of hitting or exceeding KPIs in a metrics-driven role
Preferred: familiarity with CRM or scheduling tools
Preferred: exposure to legal, court, or collections operations
Preferred: comfortable on Mac OS and Google Workspace
Monday–Friday availability, 8:00 AM–5:00 PM Mountain Time

Benefits

Comp & perks

Health, Dental, and Vision Insurance
401(k) with Company Matching
Paid Time Off
7 Paid Company Holidays
4 Floating Holidays per Year
Life Insurance and AD&D Insurance
Long-Term Disability
Health Care Reimbursement Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Employee Assistance Program (EAP)
Pet Insurance
Promotion opportunities through a defined ladder toward senior specialist and supervisor roles