Court Coverage Specialist

ABC Legal Services

. Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates .

Posted 10/20/2026full-timeRemote • Alabama • United StatesJunior💰 $20 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong negotiation skills and effective communication while managing a high-volume pipeline of court hearings. Proficient in utilizing technology and CRM tools to enhance operational efficiency and meet performance metrics.

Highest-signal resume keywords

Negotiation SkillsHigh-Volume Phone OutreachKPI AchievementCRM FamiliarityLegal Operations Exposure

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

NegotiationPipeline ManagementData LoggingMetrics TrackingCoverage Coordination

Soft Skills

Strong Verbal CommunicationOrganizational SkillsCalm Under PressureDecisiveness

Tools & Technologies

CRM ToolsScheduling ToolsGoogle WorkspaceMac OS

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Court OperationsLegal OperationsStaffingDispatchGig-Platform OperationsCall Center Operations

About the role

Key responsibilities & impact

Own a portfolio of open court hearings and secure attorney coverage by phone, text, and email before hearing dates
Negotiate fees in real time, handle counteroffers, and protect margins
Triage competing hearings and prioritize a fast-moving pipeline
Handle last-minute changes, cancellations, and urgent coverage gaps
Onboard and support attorneys and answer their questions
Update law-firm clients on hearing status
Log activity, confirm assignments, and maintain accurate pipeline data
Identify recurring coverage gaps and suggest improvements in team huddles and meetings
Work toward daily metrics for coverage speed, dropped hearings, book efficiency, and cost targets

Requirements

What you’ll need

1+ year in a role requiring high-volume phone outreach or direct negotiation
Comfortable and efficient on the phone, with strong verbal and written communication
Organized and able to manage many open items simultaneously
Calm and decisive under deadline pressure
Tech-comfortable and quick to learn new platforms
High school diploma or equivalent
Experience in staffing, dispatch, gig-platform operations, or a high-volume call-center/outbound environment preferred
Track record of hitting or exceeding KPIs in a metrics-driven role preferred
Familiarity with CRM or scheduling tools preferred
Exposure to legal, court, or collections operations preferred
Comfortable on Mac OS and Google Workspace preferred

Benefits

Comp & perks

Health, Dental, and Vision Insurance
401(k) with Company Matching
Paid Time Off
7 Paid Company Holidays
4 Floating Holidays per Year
Life Insurance and AD&D Insurance
Long-Term Disability
Health Care Reimbursement Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Employee Assistance Program (EAP)
Pet Insurance
Defined career ladder and promotion opportunities